• Monitor and manage Level 1 support requests during your assigned coverage hours. • Respond to customer questions through chat, email, phone, and screen-sharing sessions. • Troubleshoot software, account, workflow, and usage-related questions. • Help customers understand how to use the product in clear, simple language. • Escalate complex issues to Level 2, product, data, or technical teams when needed. • Process account changes, upgrades, downgrades, and general company inquiries when assigned. • Maintain clear, empathetic, and accurate written communication. • Stay engaged during the shift and contribute to team check-ins, handoffs, and support coverage.

• Own the backend grant pipeline and keep funding activity moving without relying solely on founder bandwidth • Sourcing and qualifying funding opportunities • Maintaining a structured opportunity matrix • Producing first drafts of LOIs and proposal responses • Tracking deadlines and submissions across multiple applications simultaneously • Achieve a more consistent and timely submission pipeline, reduced founder review time, and reusable draft libraries to keep grant activity scalable

• You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. • Execute flawless bookings and modifications via phone, live chat, and email. • Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software. • Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. • Provide "white-glove" service for C-suite executives, managing specific preferences. • Monitor global events and proactively reroute travelers to keep them out of harm's way.

Role Description Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include: - Voice - Mail - Email - Chat - AI related inquiries Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Company Description Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.