Perk

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange European and domestic travel, including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the Galileo GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

• You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. • Execute flawless bookings and modifications via phone, live chat, and email. • Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software. • Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts. • Provide "white-glove" service for C-suite executives, managing specific preferences. • Monitor global events and proactively reroute travelers to keep them out of harm's way.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: - Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. - Arrange European and domestic travel, including flights, car rentals, and hotels. - Work independently, using your initiative to handle client inquiries and provide solutions without supervision. - Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. - Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. - Proactively maintain and develop client relationships, offering support throughout the entire travel process. - Provide suitable travel options and suggestions to meet client requirements. - Ensure all service level agreements are met and actively maintain the Galileo GDS queues. - Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. - Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who: - Are proficient in air fares and ticketing - Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously - Have great communication skills, fluency in English, both written and spoken is essential. - Have previous experience as a Business Travel Consultant. - Are well-organized, and capable of working to tight deadlines under pressure. - Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. - Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. - Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. - Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. - Motivate and encourage the well-being of the team, displaying a positive attitude at all times. Our Benefits - Receive competitive compensation and equity ownership in Perk - Rest and recharge with 25 days of annual leave plus bank holidays - Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex - Plan for your future with our qualifying earnings company pension plan with Aviva - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence - Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Stay savvy with access to a wide variety of discounts and rewards - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support Working Hours & Conditions - Working hours are 80% core hours and 20 % Night Shifts. - This role follows a 10-week rolling rota, with the vast majority of your time worked during core business hours. (8am -17.30pm) Out-of-hours shifts (either 9pm–5am or 5am–1pm) apply in just 2 out of every 10 weeks, making this a predominantly standard-hours position. - This role will be an initial 2 year Fixed Term Contract - Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events. How We Work At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication. Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: - Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. - Arrange European and domestic travel, including flights, car rentals, and hotels. - Work independently, using your initiative to handle client inquiries and provide solutions without supervision. - Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. - Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. - Proactively maintain and develop client relationships, offering support throughout the entire travel process. - Provide suitable travel options and suggestions to meet client requirements. - Ensure all service level agreements are met and actively maintain the Galileo GDS queues. - Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. - Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who: - Are proficient in air fares and ticketing - Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously - Have great communication skills, fluency in English, both written and spoken is essential. - Have previous experience as a Business Travel Consultant. - Are well-organized, and capable of working to tight deadlines under pressure. - Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. - Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. - Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. - Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. - Motivate and encourage the well-being of the team, displaying a positive attitude at all times. Working Hours & Conditions - Working hours are within 7am - 7pm (1 weekend in 5 Shift rotations will be over a 5 week period). - This will be a 2 year Fixed Term Contract - An expectation of weekend working on a rotation is required - Required to work bank holidays - Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events How We Work At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication. Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. As a Card Operations Specialist at Perk, you will be responsible for conducting thorough due diligence on our business clients to ensure compliance with regulatory requirements and mitigate potential risks during onboarding. You will play a critical role in onboarding clients to Perk Pay, protecting Perk from fraudulent activities and ensuring that we maintain the integrity of our business operations. What you’ll do: - Conduct comprehensive KYB and KYC checks on new and existing business clients, including verifying business identity, ownership structure, and financial health - Gather, analyse, and validate documentation to ensure compliance with regulatory standards. - Utilise various databases, online resources, and tools to verify business information and identify potential risks. - Communicate directly with clients via virtual meetings and email to assist with challenges they may with providing required documentation - Collaborate with Perk partner organisations to facilitate the KYB and KYC process, and audit, and review processes. - Collaborate with internal teams to address any compliance-related issues or concerns. - Stay up-to-date with industry regulations, trends, and best practices to ensure our KYB processes are effective and compliant. - Assist in developing and implementing KYB policies and procedures to enhance our compliance framework. - Provide regular reports and updates to senior management on the status of KYB reviews and any emerging risks. What you’ll need: - Degree in finance, business administration, or a related field. - Excellent analytical skills and attention to detail. - Strong communication skills, both written and verbal. - Ability to work independently and manage multiple tasks simultaneously. - High level of integrity and professionalism. - You are fluent in English; and fluency in German would be an advantage Nice to have - Experience working in a fast paced Fintech and/or banking environment - Experience in fraud prevention and transaction monitoring - Experience working in a B2B environment What you'll get: - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. As a Card Operations Specialist at Perk, you will be responsible for conducting thorough due diligence on our business clients to ensure compliance with regulatory requirements and mitigate potential risks during onboarding. You will play a critical role in onboarding clients to Perk Pay, protecting Perk from fraudulent activities and ensuring that we maintain the integrity of our business operations. What you’ll do: - Conduct comprehensive KYB and KYC checks on new and existing business clients, including verifying business identity, ownership structure, and financial health - Gather, analyse, and validate documentation to ensure compliance with regulatory standards. - Utilise various databases, online resources, and tools to verify business information and identify potential risks. - Communicate directly with clients via virtual meetings and email to assist with challenges they may with providing required documentation - Collaborate with Perk partner organisations to facilitate the KYB and KYC process, and audit, and review processes. - Collaborate with internal teams to address any compliance-related issues or concerns. - Stay up-to-date with industry regulations, trends, and best practices to ensure our KYB processes are effective and compliant. - Assist in developing and implementing KYB policies and procedures to enhance our compliance framework. - Provide regular reports and updates to senior management on the status of KYB reviews and any emerging risks. What you’ll need: - Degree in finance, business administration, or a related field. - Excellent analytical skills and attention to detail. - Strong communication skills, both written and verbal. - Ability to work independently and manage multiple tasks simultaneously. - High level of integrity and professionalism. - You are fluent in English; and fluency in German would be an advantage Nice to have - Experience working in a fast paced Fintech and/or banking environment - Experience in fraud prevention and transaction monitoring - Experience working in a B2B environment What you'll get: - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of vacation days plus public holidays - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like - Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers - Acting as a trusted advisor, not just a booking agent - Managing highly complex, often last-minute travel changes with calm professionalism - Consistently achieving strong CSAT while meeting productivity and efficiency expectations - Demonstrating excellent ownership, judgement, and accountability in every interaction What You’ll Do - End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests - Providing expert recommendations aligned to traveller preferences, company policy, and duty of care - Handling urgent and high-impact travel disruptions with speed, empathy, and precision - Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment - Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence - Building long-term relationships with Executive travellers through consistent, high-quality service - Collaborating closely with peers to maintain a high-performance, elite service culture What We’re Looking For Essential: - Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar) - GDS experience (Amadeus, Sabre, Galileo or similar) - Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT - Exceptional communication skills with a polished, confident, and discreet style - Ability to remain calm, decisive, and solutions-focused in high-pressure situations - Strong organisational skills and attention to detail Desirable: - Experience supporting senior stakeholders, C-suite, or high-net-worth individuals - Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes - Naturally service-oriented with a strong hospitality mindset - High emotional intelligence and sound judgement - Comfortable working autonomously and taking full ownership - Resilient, adaptable, and confident handling ambiguity - Commercially aware and performance-driven without compromising service quality This role is offered as a 2-year fixed-term contract and will be fully remote, providing flexibility whilst still part of a collaborative team. To note - the work schedule for this role is currently between 7am-7pm Monday-Friday How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: - Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. - Arrange European and domestic travel, including flights, car rentals, and hotels. - Work independently, using your initiative to handle client inquiries and provide solutions without supervision. - Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. - Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. - Proactively maintain and develop client relationships, offering support throughout the entire travel process. - Provide suitable travel options and suggestions to meet client requirements. - Ensure all service level agreements are met and actively maintain the Galileo GDS queues. - Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. - Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who: - Are proficient in air fares and ticketing - Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously - Have great communication skills, fluency in English, both written and spoken is essential. - Have previous experience as a Business Travel Consultant. - Are well-organized, and capable of working to tight deadlines under pressure. - Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. - Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. - Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. - Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. - Motivate and encourage the well-being of the team, displaying a positive attitude at all times. Our Benefits - Receive competitive compensation and equity ownership in Perk - Rest and recharge with 25 days of annual leave plus bank holidays - Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex - Plan for your future with our qualifying earnings company pension plan with Aviva - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence - Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Stay savvy with access to a wide variety of discounts and rewards - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support Working Hours & Conditions - Working hours are within 7am - 11pm or 8pm - 8am - Part-time working hours also available. - An expectation of weekend working on a rotation is required. - Required to work bank holidays. - Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events. How We Work At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication. Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

• Work in Amadeus to support our B2B customers in their Business Travels • Liaise with suppliers and partners to resolve booking issues • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests • Resolve problems by applying established Perk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough • Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way! • Document and share customer feedback to help refine service delivery. • Support the team in achieving retention and satisfaction goals specific to the NAM market. • Help define and establish best practices together with the rest of the team in sales, operations and customer care • Stay up-to-date with new features and product launches in Perk - there are lots, so be prepared for some serious innovation!