• Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system. • Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. • Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client. • Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. • Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be aligned to your schedule, Monday - Friday. Primary Responsibilities: - Manage teams/supervisors and ensure all SLAs & MBOs are met - Work closely with other departments to formulate steps for Process Improvement, cost reduction and achieve business objectives - Groom new managers, supervisors and team leads - Lead people development charters & ensure highly engaged workforce - Eye to detail in managing QA for respective processes & demonstrate expertise over generating solid results - Be the culture ambassador of organization principles and values - Enforce Solid Performance Management Techniques and monitor the Performance Trend - Formulate Solutions to challenges faced and create a robust/sustaining governance model - Articulate Cost savings measures and implement the same across Businesses - Provide coaching and feedback to supervisor to enable them to improve their team’s performance - Handle multiple clients & ace the customer engagement - Work closely with WFM to ensure PG’s are met - Ensure compliance with internal policies and procedures, external regulations, and information security standards - Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost savings - Organization diagnosis, solution design and management of change initiatives - Develop retention and engagement strategies - Leads large, complex projects to achieve key business objectives - Translates highly complex concepts in ways that can be understood by a variety of audiences - Influences senior leadership to adopt new ideas, products, and/or approaches You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 10+ years of customer service experience - 5+ years of experience in a leadership / SME role - Experience working in Behavioral Health services - Experience working with computers and Windows based programs including Microsoft Suite (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Microsoft Co-pilot) - Ability to work full time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications - Project management experience Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills - Exceptional phone and verbal communication skills along with active listening - Customer focus and adaptability to different customer situations - Ability to work independently - Ability to demonstrate a depth and breadth of knowledge/skills in own area and able to apply these outside of own function - Proactively identifies new solutions to problems and solves complex problems on own - Ability to multi-task, set priorities, and manage time effectively Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

**📋 What You’ll Do:** - Serve as the primary point of contact between executives, employees, clients, and external partners. 🤝 - Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. 📆✈️ - Track expenses and prepare detailed reports on a regular basis. 📑 - Handle client inquiries, provide accurate information, and deliver outstanding customer service. 🌟 - Maintain organized filing systems and oversee office-related inventory. 📋 - Take minutes during meetings and assist with client-facing communications. ✍️ - Manage social media platforms, billing, and invoicing if required. 📲💻 - Coordinate social and networking events for clients and team members. 🎉

Role Description GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention, and cross-selling. They will possess at least one or more of the following skills: - Telephone customer service/retention/sales/inbound call center experience - Life and health Insurance License Position Details: - Pay: $20/hr - Remote: In the Chicago Land area only - Must have an active Illinois Life and Health License - Benefits Start day 1! Qualifications - High school diploma or equivalent required - Holds Active Illinois Health/Life license - Minimum 1 year customer service work experience in an inbound/outbound call center environment - Retention experience desired - Proficient PC skills (Word, Excel, Internet) - Background in insurance or health discount industry preferred but not necessary - Ability to effectively represent and support a variety of consumer products utilizing superior communication skills - Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process - Ability to grow within a goal-oriented, heavily measured environment - Ability to consistently meet the minimum established performance standards - Spanish Bilingual a plus Requirements - Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns - Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner - Attention to Detail: ensures accuracy and maintains strong quality control procedures - Customer Service: must be able to provide exceptional customer service to members - Computer Proficiency: must have strong PC and typing skills - Inbound Phone Skills: have clear pronunciation and ability to follow scripting in accordance to compliance - High Level of Self-motivation and ability to succeed - Time Management: Excellent punctuality a must - Fully remote: has a designated distraction-free area to perform remotely as if you were in an office Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...