Role Description NIVA Health (US based healthcare organization) is seeking a highly technical, hands-on Director of Engineering & AI Operations to lead engineering execution, oversee our proprietary agentic AI platform, and drive delivery of strategic technology initiatives. This role serves as the primary technical partner to company leadership, translating business priorities into scalable solutions while managing a small team of Full Stack Engineers. The ideal candidate combines strong software engineering expertise with project leadership capabilities and thrives in a fast-paced, high-growth environment. This is a high-impact role focused on execution, innovation, and operational excellence. Key Responsibilities - Engineering Leadership - Provide technical direction, mentorship, and accountability. - Establish engineering standards, workflows, and best practices. - Support hiring, onboarding, and development of engineering talent. - Project Delivery & Execution - Own the execution of technology initiatives submitted by executive leadership. - Translate business objectives into actionable project plans and technical deliverables. - Manage priorities, timelines, resources, and project outcomes. - Identify and resolve technical blockers, risks, and dependencies. - AI Platform Operations - Oversee the operation, maintenance, and enhancement of NIVA Health's agentic AI platform. - Partner with leadership to identify opportunities for automation and AI-driven efficiencies. - Ensure platform reliability, scalability, performance, and continuous improvement. - Support deployment of new AI capabilities and workflows. - Technology & Infrastructure - Provide oversight of cloud-based systems and application architecture, primarily within Google Cloud Platform (GCP). - Ensure solutions are secure, scalable, and aligned with business needs. - Drive documentation, technical governance, and operational excellence. Qualifications - Degree in Computer Science or Software Engineering. - 5 - 7 years of software engineering experience. - 3+ years of engineering leadership or technical management experience. - Strong experience with Python and modern application development frameworks. - Experience managing engineering projects from concept through deployment. - Experience with AI-enabled applications, LLMs, automation tools, or agentic systems. - Experience working within cloud environments, particularly Google Cloud Platform (GCP). - Experience with clinical operations or other patient-facing healthcare environments. - Proven ability to operate effectively in startup or high-growth environments. - Experience collaborating directly with founders and executive leadership.

Role Description As an Associate Manager, Data Operations, you will own the day-to-day performance of a team of Data Associates across our classification, attribution, and product-catalog workflows. You will sit where human judgment meets machine learning—turning targets into daily execution, coaching your associates from task-executors into data-driven critical thinkers, and acting as the first line of defense for quality, throughput, and SLAs. You will operate within the operating plan set by your Manager, run it relentlessly on the floor, and surface the insights and improvement ideas that make the plan better. Primary Responsibilities and Impact Drivers: - Supervise, coach, and develop a team of 15-20 Data Associates responsible for classification, attribution, and product catalog management. - Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks. - Serve as the first point of escalation for workflow or process-related issues. - Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and consistency. - Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes. - Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets. - Ensure compliance with governance standards, documentation, and reporting requirements. - Train new hires and ensure associates are up to date on classification guidelines, tools, and processes. - Report team status, coverage, productivity, and quality metrics to management. - Foster a culture of accountability, collaboration, and continuous improvement. - Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements. Role Mandate - How you will move the needle: - Start your day in your team’s real-time utilization dashboards and queue metrics. - Read the data to anticipate bottlenecks before they form, check the health of in-flight work, and make rapid, high-judgment calls on how to reallocate associates across queues to protect SLAs. - Run quality reviews, give specific, example-based feedback, and coach your team to do root-cause analysis on their own defect and throughput data. - Partner with Quality, Training, Governance, and your peer Associate Managers to close process gaps and pilot improvements within your workflows. - Validate that your team’s output holds up in the real world. - Review throughput and quality, recognizing your best performers, and ensure your cross-trained, fungible team is positioned to clear tomorrow’s volume. Success Measures: - Accuracy: Team maintains 98%+ accuracy in ad classification, attribution, and catalog updates. - Productivity: Team consistently processes assigned workloads against defined productivity targets and SLA requirements. - Quality Assurance: Less than 2% of team output requires rework due to errors. - Team Development: Regular coaching and training lead to measurable improvement in associate performance. - Process Improvement: Implements at least two documented workflow or tool improvements per quarter. - Collaboration: Builds strong working relationships with peers in automation, governance, and data quality functions. Short-Term Deliverables (First 90 Days): - Baseline your team’s skill sets and identify single points of failure and coverage gaps across the media types you support. - Stand up a rigorous, data-driven feedback loop with your associates using specific defect examples and root-cause analysis ahead of weekly syncs. - Deeply understand your production queues and utilization metrics to optimize the balance between Core Production (value-add) and Administrative Shrinkage within your team. Long-Term Deliverables (6 months - 1 year and beyond): - Establish a seamless, highly efficient operational flow across time zones that eliminates geographical friction. - Successfully manage the operational integration of new datasets, media channels, or M&A expansions without linearly increasing headcount. - Successfully groom your top Team Leads to be ready for Manager-level responsibilities. Qualifications - Bachelor’s degree in business, operations, information systems, or a related field. - 4+ years of professional experience in data operations, data quality, content processing, or shared-services roles. - 2+ years directly leading or managing a team, with a proven ability to coach, develop, and hold people accountable. - Demonstrated experience managing high-volume, detail-oriented workflows to tight quality and SLA standards. - Data Fluency: You can use raw data (advanced Excel, PowerBI, Looker) to track performance, spot bloat, and drive behavioral change in your team. - You anticipate challenges, resolve issues fast, and balance daily tactical delivery with a steady drumbeat of continuous improvement. - You actively mentor and elevate associates, guide them through ambiguous operational change, build actionable growth plans, and cultivate critical thinkers rather than task executors. - You treat accuracy as the baseline, not the goal. - (Good to have) Industry Context: Experience in media intelligence, ad-tech, data tagging, taxonomy management, or content moderation is a strong plus. Company Description At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at careers@mediaradar.com. We’re excited to meet people who share our values and want to build the future with us.

• Manager-level position responsible for end-to-end operational oversight of pharmacy operations supporting both clinical and non-clinical functions • Accountable for workflow performance, team coordination, and execution across integrated operational models • Leads cross-functional teams responsible for case progression, clinical review support, and completion activities, ensuring alignment with quality, turnaround time, and productivity expectations • Partners with clinical leadership, quality, and operations teams to drive efficiency, reduce rework, and support scalable, high-performing operational workflows • Provide operational leadership for pharmacy operations workflows, including both clinical and non-clinical functions supporting IRO services (initial reviews and appeals) • Own the execution and performance of integrated pharmacy operations, ensuring alignment across case progression, clinical review support, and completion processes • Lead cross-functional teams to deliver against key operational metrics, including quality, turnaround time, productivity, and backlog management • Drive alignment between clinical and non-clinical workflows to ensure efficient case flow, minimize rework, and optimize resource utilization • Partner with clinical leadership, quality, and operations teams to ensure consistency in review practices, documentation standards, and workflow execution • Contribute to the ongoing design, refinement, and standardization of operational workflows to support scalability and performance improvement • Develop team capability through coaching, performance management, and workforce planning across both clinical and non-clinical staff • Identify operational risks, gaps, and inefficiencies, and implement solutions to improve performance and service delivery • Lead day-to-day operations of pharmacy workflows, ensuring efficient case progression across clinical and non-clinical functions • Own performance outcomes for assigned operations, including quality, turnaround time, productivity, and backlog management • Monitor and manage workflow distribution, capacity, and staffing to ensure alignment with volume demands and service level expectations • Ensure effective coordination between clinical and non-clinical functions to support seamless case flow and minimize delays or rework • Identify and resolve operational bottlenecks, inefficiencies, and breakdowns in workflow execution • Establish and maintain performance standards, ensuring accountability at both individual and team levels • Provide direct leadership to team members, including coaching, performance management, and development of both clinical and non-clinical staff • Partner with quality and clinical leadership to ensure consistency in review practices, documentation, and adherence to internal and external standards • Support implementation and stabilization of new workflows, processes, and operational changes to improve efficiency and scalability • Analyze operational data and performance trends to identify opportunities for improvement and drive informed decision-making • Ensure readiness and operational alignment for new clients, products, or workflow changes impacting pharmacy operations • Maintain effective communication with cross-functional partners to ensure alignment on priorities, risks, and performance outcomes • Perform other duties as required to support operational performance and business needs

• Design, own, and continuously improve the new hire onboarding program for AEs, BDRs, and Sales Engineers - including structured tracks, milestones, assessments, and ramp benchmarks • Certify new reps on product knowledge, messaging, and sales methodology in partnership with Sales leadership • Coordinate with HR, Product, and Marketing to keep onboarding content current; track time-to-productivity and iterate based on results • Facilitate live training sessions, role-plays, and skills workshops for new hires and tenured reps • Serve as the primary point of contact between Sales and Marketing - translating rep needs into content and tool requests • Partner with Product Marketing to develop and maintain playbooks, battlecards, one-pagers, objection-handling guides, and demo scripts • Ensure all sales content is organized, current, and accessible in the enablement platform (e.g., Highspot, Seismic, or similar) • Coordinate sales input on product launches, campaign alignment, and messaging updates; support rollout and adoption of new sales tools • Own the RFP content repository - keeping standard responses, company information, security questionnaires, and supporting materials up to date • Manage end-to-end RFP response: intake, triage, assignment, drafting, review, and submission • Coordinate with Product, Engineering, Legal, Security, and Finance for accurate, timely responses; enforce quality standards and approval workflows • Track RFP win/loss data to improve future responses; evaluate and implement RFP automation tools (e.g., Responsive, RFPIO, Loopio)