• Design, own, and continuously improve the new hire onboarding program for AEs, BDRs, and Sales Engineers - including structured tracks, milestones, assessments, and ramp benchmarks • Certify new reps on product knowledge, messaging, and sales methodology in partnership with Sales leadership • Coordinate with HR, Product, and Marketing to keep onboarding content current; track time-to-productivity and iterate based on results • Facilitate live training sessions, role-plays, and skills workshops for new hires and tenured reps • Serve as the primary point of contact between Sales and Marketing - translating rep needs into content and tool requests • Partner with Product Marketing to develop and maintain playbooks, battlecards, one-pagers, objection-handling guides, and demo scripts • Ensure all sales content is organized, current, and accessible in the enablement platform (e.g., Highspot, Seismic, or similar) • Coordinate sales input on product launches, campaign alignment, and messaging updates; support rollout and adoption of new sales tools • Own the RFP content repository - keeping standard responses, company information, security questionnaires, and supporting materials up to date • Manage end-to-end RFP response: intake, triage, assignment, drafting, review, and submission • Coordinate with Product, Engineering, Legal, Security, and Finance for accurate, timely responses; enforce quality standards and approval workflows • Track RFP win/loss data to improve future responses; evaluate and implement RFP automation tools (e.g., Responsive, RFPIO, Loopio)

• Define and own the technical roadmap for our lifecycle tooling ecosystem (e.g., Braze), ensuring total data stability, governance, and future-proof documentation. • Lead cross-functional work alongside Lifecycle Marketing, Data Engineering and Data Analytics to define and maintain source of truth lifecycle data models (events, attributes, segments, composite scores, propensity models). • Drive operational efficiency by architecting AI-driven automation workflows and internal tooling to eliminate repetitive production overhead. • Collaborate with the lifecycle marketers to systematize journey designs and briefs into robust, testable flows in Braze (or equivalent) • Implement and maintain scalable templates, modular components, and reusable logic. • Operationalize A/B and multivariate tests end to end, setting up principles for audience configuration, randomization, holdouts, and measurement-ready instrumentation. • Own reporting requirements for lifecycle ops (e.g., journey health, delivery and error monitoring, experiment status dashboards).

• Manage and mentor a team of infrastructure security professionals. • Oversee the end-to-end vulnerability management program. • Ensure robust endpoint security by overseeing the team’s management of antivirus/EDR solutions. • Direct the operational management of network and application security controls. • Ensure that infrastructure operations consistently comply with enterprise security policies, baselines, and regulatory requirements. • Collaborate with Cloud, Systems, Network, and Identity & Access Management (IAM) teams to integrate security requirements into infrastructure builds and changes. • Provide oversight for the enterprise’s privileged access management (PAM) operations and tooling. • Ensure effective operation of key infrastructure security tools and monitoring processes. • Represent the IPO team in governance processes and Architecture Review Board (ARB) discussions. • Maintain disaster recovery (DR) readiness for IPO-managed security tools and processes. • Drive alignment between Security Engineering priorities and Infrastructure Operations and Architecture outcomes.

• Own day-to-day operations for Included Health’s marketing websites and client microsites, ensuring content is accurate, on-brand, accessible, and optimized across devices. • Execute on intake tickets and internal marketing requests • Translate the broader web roadmap into quarterly and monthly priorities; own intake, backlog management, and day-to-day tradeoff decisions across requests, bugs, optimizations, and launches. • Build and update pages, templates, and content modules in WordPress and related tools, applying best practices for UX, accessibility, scalability, technical SEO, and performance; troubleshoot issues and partner with developers on more complex changes. • Lead launch readiness and execution for site updates, including QA, compliance checks, stakeholder communication, and post-launch monitoring. • Improve web publishing workflows, documentation, and operational guardrails so teams can move faster while maintaining quality and consistency. • Identify opportunities to use AI and automation to streamline repetitive work, accelerate QA and optimization workflows, and improve team efficiency. • Define and implement scalable technical SEO and AEO/GEO best practices across site architecture, internal linking, metadata, structured data, XML sitemaps, redirects, canonicals, and indexation controls. • Own test-and-learn execution across sites by developing hypotheses, running experiments, and operationalizing wins into repeatable best practices. • Monitor site health and technical SEO performance using analytics, Search Console, and crawling tools; diagnose issues related to crawlability, rendering, indexation, page speed, broken templates, and technical errors, then prioritize remediation. • Build reporting on key web KPIs and communicate results, recommendations, and priorities clearly to stakeholders. • Lead and execute cross-functional coordination across Marketing, Product, Engineering, Analytics, Design, Content Strategy, and partners to deliver initiatives from concept through launch.