NIVA Health

• Receive, request, and process medical records to ensure timely and complete documentation. • Review patient records, extrapolating and summarizing pertinent clinical information for case management. • Communicate with healthcare providers and case managers for missing documentation. • Send medical orders and track their completion, ensuring accurate paperwork. • Maintain organized electronic medical records by entering, updating, and tracking patient data. • Track pending documentation to reduce delays in patient care. • Facilitate communication between providers, case managers, and administrative teams regarding patient records. • Participate in administrative projects and process improvement efforts.

Role Description Do you have a meticulous eye for detail and a passion for helping patients access the care they need? Are you experienced in navigating insurance guidelines, prior authorizations, and the specialized world of wound care? If so, NIVA Health invites you to apply for our Remote Insurance Verification Specialist position! As a key member of our authorization coordination team, you will play a pivotal role in ensuring patients receive timely, necessary treatment, all while exemplifying our Core Values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity. In This Role, You’ll: - Submit and manage prior authorization requests for wound care treatments, ensuring that all documentation meets payer requirements. - Handle PCP referrals/authorizations and follow up to facilitate smooth patient care. - Prepare and track Single Case Agreements/GAP exceptions for out-of-network cases. - Communicate with insurance providers to clarify coverage, resolve denials, and facilitate appeals. - Maintain precise records of authorizations, denials, appeals, and corresponding documentation. - Stay up to date with insurance policies, coding changes, and criteria for wound care procedures. - Collaborate with healthcare providers, nurses, and admin staff to gather complete, accurate documentation for submissions. - Serve as a patient advocate, keeping patients informed about the status of their authorizations and potential out-of-pocket expenses. - Conduct your work with utmost discretion, diplomacy, and tact during all patient and staff interactions. - Contribute to other duties of similar complexity as assigned by your supervisor. Qualifications - Possess at least 1 year of experience in prior authorization management, specifically within wound care services. - Demonstrate a strong work ethic, self-motivation, and a “can-do” attitude. - Communicate clearly, empathetically, and professionally with patients, staff, and payers. - Understand the intricacies of insurance processes, medical terminology, and healthcare systems. - Are proficient with electronic medical records (EMR) and case management software. - Excel at collaborating with multidisciplinary healthcare teams and solving complex problems. - Embody NIVA Health’s Core Values in every interaction with patients and colleagues. Requirements - Bonus Points If You: - Are experienced in handling appeals, denials, and single case agreements. - Bring innovative approaches to patient advocacy and insurance coordination. - Stay informed about industry trends, especially in advanced wound care and insurance policy changes. Benefits - At NIVA Health, your efforts are instrumental in ensuring that patients receive the life-changing care they deserve. - We celebrate our team’s achievements, invest in personal and professional growth, and provide meaningful work in a values-driven, supportive environment. - Pay: $1,300 per month - Work Schedule: US Timezone (East Coast) - Job Type: Full-time - Work Location: Remote

• Serve as the primary point of contact for patient financial communications. • Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. • Contact patients prior to or following services to discuss financial responsibility and collect payments. • Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. • Document all financial communications and transactions in the appropriate systems. • Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. • Proactively help reduce bad debt through timely patient outreach. • Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. • Consistently deliver compassionate customer service to patients, referral sources, and internal teams. • Maintain strict confidentiality and HIPAA compliance at all times.

Role Description Are you passionate about making a difference in patients’ lives while navigating the dynamic world of healthcare finance? Do you thrive in a fast-paced environment, providing exceptional support and clarity to those in need? If so, NIVA Health invites you to apply for our fully-remote Patient Financial Coordinator role! As a Patient Financial Coordinator (PFC), you will set the tone for a positive patient financial experience—ensuring clarity, consistency, and kindness in every interaction while upholding our Core Values: Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity. - Serve as the primary point of contact for patient financial communications. - Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. - Contact patients prior to or following services to discuss financial responsibility and collect payments. - Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. - Document all financial communications and transactions in the appropriate systems. - Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. - Proactively help reduce bad debt through timely patient outreach. - Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. - Consistently deliver compassionate customer service to patients, referral sources, and internal teams. - Maintain strict confidentiality and HIPAA compliance at all times. Qualifications - Have a high school diploma or equivalent (required). - Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting. - Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers. - Demonstrate excellent customer service skills and professional phone etiquette. - Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language. - Are highly organized, detail-oriented, and comfortable managing multiple priorities. - Are proficient with Microsoft Office and, ideally, EMRs/practice management systems. - Embrace and promote NIVA Health’s Core Values in every interaction. Requirements - Bonus Points If You: - Have 3+ years of experience in patient financial services or medical billing. - Are experienced in collecting patient balances in a clinic, hospital, or specialty care environment. - Have worked with wound care or similar healthcare specialties (not required). - Have experience using payment processing and revenue cycle systems. Key Performance Indicators (KPIs) - Exceptional patient financial experience and satisfaction. - Upfront collections and reduction of accounts receivable. - Accurate documentation of financial interactions. - Compliance with regulatory and organizational standards. - Support of revenue cycle initiatives that improve cash flow/efficiency. Benefits - Pay: $1,500 per month - Work Schedule: US Eastern Timezone (Monday-Friday) - Location: Fully Remote Company Description At NIVA Health, you’re empowered to make a meaningful impact on patients—helping them navigate healthcare costs with compassion and confidence. We celebrate achievement, invest in your continued growth, and foster a collaborative and positive team environment.

- Manage complex executive calendars, meetings, and shifting leadership priorities efficiently. - Coordinate domestic and international travel, itineraries, and accommodation arrangements. - Handle confidential communications, documentation, and administrative support with discretion. - Serve as a liaison between executives, internal teams, and external partners. - Prepare presentations, reports, agendas, and follow-up materials for executive meetings.

Role Description As a Senior Executive Assistant, you will play a central role in supporting executive leadership and helping the organization operate smoothly as priorities evolve. This role is suited to someone who thrives in a fast-moving healthcare environment, communicates with professionalism and discretion, and helps leaders stay focused, prepared, and aligned across internal and external relationships. - Manage complex executive calendars, meetings, and shifting leadership priorities efficiently. - Coordinate domestic and international travel, itineraries, and accommodation arrangements. - Handle confidential communications, documentation, and administrative support with discretion. - Serve as a liaison between executives, internal teams, and external partners. - Prepare presentations, reports, agendas, and follow-up materials for executive meetings. Qualifications - At least 3 years of experience supporting senior executives. - Experience supporting a founder or senior executive in a U.S.-based healthcare company. - Experience using Google Workspace for executive support work. - Experience working directly with a founder, coordinating with internal leadership, and handling external partners. - Available during U.S. workday hours. - Specific healthcare knowledge beyond prior experience in a U.S.-based healthcare company is a plus.

• Assist with pre-hire activities including job postings, applicant tracking, and data reporting. • Initiating pre-hire communications, hiring and benefits forms processing. • Process time-off requests, conduct employment verifications, and manage offboarding processes including exit interviews. • Prepare and maintain analytical reports on HR metrics such as headcount, turnover, and training completion. • Oversee ordering, distribution, and retrieval of company-issued equipment. • Ensure processes align with healthcare regulations, organizational policies, and labor laws.

Role Description We are seeking a detail-oriented, proactive Human Resources Coordinator to join our HR team. This remote position plays a key role in supporting both clinical and administrative operations. The HR Coordinator will handle pre-hire through post-hire processes, ensuring smooth onboarding, employee engagement, and compliance across all employment-related functions. Key Responsibilities - Recruitment Support: Assist with pre-hire activities including job postings, applicant tracking, and data reporting. - Onboarding & Post-Hire Support: Initiating pre-hire communications, hiring and benefits forms processing. - Employee Lifecycle Management: Process time-off requests, conduct employment verifications, and manage offboarding processes including exit interviews. - Data & Reporting: Prepare and maintain analytical reports on HR metrics such as headcount, turnover, and training completion. - Equipment & Resources: Oversee ordering, distribution, and retrieval of company-issued equipment. - Compliance & Support: Ensure processes align with healthcare regulations, organizational policies, and labor laws. Qualifications - Prior experience in human resources within the healthcare industry. - Strong organizational skills with the ability to manage multiple priorities. - Excellent written and verbal communication skills. - High level of integrity, discretion, and attention to detail. - Proficiency with HRIS systems, payroll platforms (e.g., PayChex Flex), and Microsoft/Google Suite. Work Environment - Remote Position with flexibility in working location. - Requires reliable internet connection and a professional home office setup. Benefits - At NIVA Health, your efforts are instrumental in building a brighter, healthier future for patients and professionals alike. - We celebrate our team members’ achievements and invest in their growth, providing you with meaningful work, ongoing support, and a values-driven culture. Pay - $1,000 - $1,150 per month Work Schedule - US Timezone (East Coast) Job Type - Full-time Work Location - Remote

Role Description NIVA Health (US based healthcare organization) is seeking a highly technical, hands-on Director of Engineering & AI Operations to lead engineering execution, oversee our proprietary agentic AI platform, and drive delivery of strategic technology initiatives. This role serves as the primary technical partner to company leadership, translating business priorities into scalable solutions while managing a small team of Full Stack Engineers. The ideal candidate combines strong software engineering expertise with project leadership capabilities and thrives in a fast-paced, high-growth environment. This is a high-impact role focused on execution, innovation, and operational excellence. Key Responsibilities - Engineering Leadership - Provide technical direction, mentorship, and accountability. - Establish engineering standards, workflows, and best practices. - Support hiring, onboarding, and development of engineering talent. - Project Delivery & Execution - Own the execution of technology initiatives submitted by executive leadership. - Translate business objectives into actionable project plans and technical deliverables. - Manage priorities, timelines, resources, and project outcomes. - Identify and resolve technical blockers, risks, and dependencies. - AI Platform Operations - Oversee the operation, maintenance, and enhancement of NIVA Health's agentic AI platform. - Partner with leadership to identify opportunities for automation and AI-driven efficiencies. - Ensure platform reliability, scalability, performance, and continuous improvement. - Support deployment of new AI capabilities and workflows. - Technology & Infrastructure - Provide oversight of cloud-based systems and application architecture, primarily within Google Cloud Platform (GCP). - Ensure solutions are secure, scalable, and aligned with business needs. - Drive documentation, technical governance, and operational excellence. Qualifications - Degree in Computer Science or Software Engineering. - 5 - 7 years of software engineering experience. - 3+ years of engineering leadership or technical management experience. - Strong experience with Python and modern application development frameworks. - Experience managing engineering projects from concept through deployment. - Experience with AI-enabled applications, LLMs, automation tools, or agentic systems. - Experience working within cloud environments, particularly Google Cloud Platform (GCP). - Experience with clinical operations or other patient-facing healthcare environments. - Proven ability to operate effectively in startup or high-growth environments. - Experience collaborating directly with founders and executive leadership.

• Provide strategic and operational oversight for multiple markets and clinical service regions. • Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams. • Ensure consistent execution of operational standards, workflows, and performance expectations across all regions. • Develop scalable systems, processes, and infrastructure to support organizational growth. • Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness. • Directly supervise and mentor Directors of Nursing and other operational leaders. • Build a culture of accountability, collaboration, and continuous improvement. • Establish performance expectations and leadership development plans for operational management teams. • Partner with clinical leadership to recruit, retain, and develop top talent. • Oversee operational support for mobile wound care providers treating patients in skilled nursing facilities, assisted living facilities, homes, and other care settings. • Ensure provider scheduling, staffing models, patient access, and geographic coverage align with business objectives. • Collaborate with clinical leadership to optimize patient care delivery workflows. • Identify and remove operational barriers affecting provider productivity and patient outcomes. • Ensure compliance with federal, state, and organizational healthcare regulations. • Monitor quality indicators, patient outcomes, and operational performance metrics. • Lead operational readiness efforts for audits, accreditation reviews, and compliance initiatives. • Partner with clinical leadership to drive continuous quality improvement efforts. • Manage operational budgets and resource allocation. • Monitor productivity, labor utilization, and operational efficiency metrics. • Identify opportunities to improve profitability while maintaining exceptional patient care. • Support forecasting, strategic planning, and market expansion initiatives. • Lead operational implementation of new markets, service lines, and organizational initiatives. • Partner with executive leadership on strategic growth planning. • Support integration of technology, automation, and workflow optimization initiatives. • Drive successful organizational change management efforts.