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Manager, Quality & Training
Location
India
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Quality & Training
MediaRadar, Inc.
• Design and deliver instructor-led training and continuous learning programs for new hires and tenured employees. • Innovate beyond the classroom by building a scalable, automated, and asynchronous learning ecosystem that drives rapid speed-to-proficiency. • Manage a team of Data analysts who conduct quality audits and provide new hire training and process refreshers, evaluate interactions against defined standards and documenting findings with structured, actionable feedback. • Serve as the ultimate owner of data quality and ensure all team output strictly complies with established governance standards, documentation, and reporting requirements. • Ensure that reference data rules are meticulously followed and managed through the team. • Work cross-functionally with Governance, UAT, and Training teams to understand and implement changing standards. • Lead the analysis of audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications. • Lead continuous improvement projects and drive standardization of best practices across Content and Data verticals. • Champion the adoption of proven processes and methodologies to ensure consistent operational performance, reduce variability, and scale successful innovations across the organization. • Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple platforms or multiple media types. • Actively participate in the User Acceptance Testing (UAT) of assigned workflows, providing critical feedback for system and process enhancements. • Participate directly in the HITL AI feedback loop to drive ongoing engine improvements. • Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. • Lead Kaizen events and conduct auditing activities to ensure proper process implementation, adherence to standard work, and sustainability of improvements. • Communicate process health and Key Performance Indicators (KPIs) to senior management through structured weekly and monthly executive reviews. • Build strong relationships with stakeholders across organizations to understand and evaluate business priorities, define shared opportunities and requirements, and establish effective information-sharing mechanisms. • Work alongside stakeholders to define and execute innovative solutions that enhance customer experience while influencing outcomes both with and without direct authority.
Job Requirements
- 5+ years of overall experience in data operations, data quality, system quality, quality testing, training lead or quality and training coordinator role.
- 2+ years of direct people management experience.
- 2+ years of performance metrics, process improvement or lean techniques experience.
- Excellent written and verbal communication skills.
- Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion.
- Experience in HITL quality and MT (Machine Teaching) - Working knowledge of prompt engineering and AI workflows.
- Understanding of data annotation and quality metrics.
- Proficiency in Excel and data analysis tools.
- Knowledge of advanced Excel, Power BI, Prompt Engineering and Lean Methodology is a must.
- Six sigma (GB) certification is a massive plus.
Benefits
- At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive.
- We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.
- We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.
- In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.
- A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.
- We are also committed to ensuring our recruitment process is accessible to all applicants.
- If you need a reasonable accommodation during the application or interview process, please contact us at **careers@mediaradar.com**.
- We’re excited to meet people who share our values and want to build the future with us.
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