Role Description We are seeking an execution-focused, highly organized Junior Account Manager to support and oversee communication, reporting, and day-to-day operations for partner accounts within a fast-paced performance marketing environment. Reporting directly to the COO, you will serve as the core relationship hub and the "face and voice" of the agency. This role is a critical operational position built for a proactive team player who can command a virtual room, confidently interface with executive-level stakeholders (CEOs, VPs, and founders), and bridge the gap between client visions and internal execution. You will enjoy a trust-based remote culture with extensive travel flexibility, supported by solid training on the agency's proprietary performance frameworks. Key Responsibilities - Manage daily communication loops with partner accounts via email, Slack, and scheduled virtual syncs, ensuring proactive status updates and rapid issue escalation. - Present performance insights confidently to multiple stakeholders, holding the room during key client account reviews independently when leadership is unavailable. - Translate incoming client feedback, strategic pivots, or operational timeline modifications directly into clear, actionable briefs for internal media buyers and developers. - Maintain complete daily project tracking documentation, task pipelines, and creative asset lifecycles within Notion. - Prepare, spot-check, and deliver accurate daily, weekly, and monthly performance reports tracking campaign data points including revenue, spend, and margins. Qualifications - 2+ years of professional account management, campaign coordination, or client services experience within a marketing agency environment. - Communicate with strong professional verbal and written English skills, with the presence to comfortably manage virtual rooms and navigate small talk with U.S. stakeholders. - Demonstrate proficiency with digital workspace and project management tools, specifically Notion, Slack, and Google Workspace (Gmail, Sheets, Docs). - Possess strong attention to detail and absolute comfort working with numbers, trend data, and quantitative reporting. - Exhibit a strong "ownership mindset" characterized by punctuality, proactive curiosity, and a drive to flag anomalies or solutions. Requirements - Compensation: $2,500 PLUS per month (with flexibility for higher offers depending on depth of experience). - Work From Anywhere: 100% remote location independence, allowing you to work and travel seamlessly from anywhere within Latin America. - Flexible Paid Time Off: Trust-based PTO structure with highly supportive, flexible parameters for personal time off and vacation cycles. - High Impact & Growth: Lean, mighty team environment with comprehensive, structured training on proprietary systems and close collaboration with the C-suite. Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries, such as: 🇦🇷 🇧🇷 🇨🇱 🇨🇴 🇨🇷 🇩🇴 🇪🇨 🇸🇻 🇬🇹 🇭🇳 🇲🇽 🇳🇮 🇵🇦 🇵🇾 🇵🇪 🇺🇾 🇻🇪 - ❌ Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - 📄 Resumes must be submitted in English. - 🚫 Applications that do not meet these criteria will be automatically rejected.

• Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements • Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies • Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations • Guide clients as they transition from implementation to ongoing account management • Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience • Promote use of the Customer Community for support cases, product updates, knowledge resources, and training • Collaborate with Customer Success to address product issues and performance concerns • Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies • Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director • Monitor product usage to ensure expected return on investment and alignment with client goals • Provide best‑practice recommendations and configuration guidance to improve client outcomes • Gather and support NPS survey participation and use feedback to inform improvements • Maintain client documentation and account insights in Salesforce • Meet all performance metrics and KPIs for assigned accounts

Role Description EMM LOANS LLC is seeking a full-time, experienced Mortgage Loan Processor to support a busy growing Branch. Remote candidates are welcome to apply. This position must support EST business hours. The ideal candidate will have exceptional organizational and communication skills. Must be able to work under pressure, meet strict deadlines, and manage multiple priorities with ease. This role is responsible for processing residential mortgage loans that adhere to investor guidelines. The role will involve: - Re-disclosing loans - Validating all credit, income, asset, collateral, and supplemental information used to qualify the borrower - Interacting with EMM’s management team to execute on tactical and strategic initiatives in respect to pipeline management, compliance, procedures, quality, productivity, and customer service Job Duties - Manage a pipeline of 25-30 loans - Process both Purchase and Refinance Transactions, with a main focus on Purchase loans - Review rate lock expiration dates, closing dates, first and last submission to underwriting - Meet with the Branch Manager twice a week to review loan status for all loans - Communicate to borrowers verbally via phone and electronically via email regarding conditions, changes to loan terms, approval, and the process that will take them through closing - Coordinate and communicate with external parties including real estate agents, title companies, appraisal AMC’s, builders, credit reporting agencies, and insurance providers - Run automated underwriting and submit a quality and complete package to underwriting - Review all income documentation, including W2s, paystubs, personal tax returns, and other applicable documentation - Review all asset documentation, bank statements, investment accounts, and retirement statements as applicable - Review property tax searches for accurate details and input correct amounts for property tax and insurance escrow impounds and applicable aggregate adjustments - Run compliance audit checks, order VODs, VOEs, VOMs, VORs, 4506T-IRS transcripts, credit supplements, and verify accuracy of the 1003 - Schedule loans for closing, order payoffs, and review final numbers Qualifications - Minimum of 5 years processing experience - Working knowledge of standard FNMA/FHA/VA/USDA/DU/LP - Excellent verbal, written, and interpersonal communication skills - Highly organized and detail-oriented - Proven ability to work in a fast-paced environment - Proficient math skills - Fluent in MS Excel, MS Word, MS Office - Working knowledge of Encompass is a plus but not required Benefits - Medical, Dental, and Vision insurance - Flexible Spending Account - HSA Account (with eligible medical plan only) - Company paid Life Insurance and LTD - PTO plan - 401K plan with an employer match - And more! Company Description EMM LOANS LLC is an equal opportunity employer. All positions are contingent upon the successful completion of a background check. EMM Loans participates in E-Verify. NMLS #2926

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion; • Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them; • Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack; • Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts; • Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time; • Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.