Role Description EMM LOANS LLC is seeking a full-time, experienced Mortgage Loan Processor to support a busy growing Branch. Remote candidates are welcome to apply. This position must support EST business hours. The ideal candidate will have exceptional organizational and communication skills. Must be able to work under pressure, meet strict deadlines, and manage multiple priorities with ease. This role is responsible for processing residential mortgage loans that adhere to investor guidelines. The role will involve: - Re-disclosing loans - Validating all credit, income, asset, collateral, and supplemental information used to qualify the borrower - Interacting with EMM’s management team to execute on tactical and strategic initiatives in respect to pipeline management, compliance, procedures, quality, productivity, and customer service Job Duties - Manage a pipeline of 25-30 loans - Process both Purchase and Refinance Transactions, with a main focus on Purchase loans - Review rate lock expiration dates, closing dates, first and last submission to underwriting - Meet with the Branch Manager twice a week to review loan status for all loans - Communicate to borrowers verbally via phone and electronically via email regarding conditions, changes to loan terms, approval, and the process that will take them through closing - Coordinate and communicate with external parties including real estate agents, title companies, appraisal AMC’s, builders, credit reporting agencies, and insurance providers - Run automated underwriting and submit a quality and complete package to underwriting - Review all income documentation, including W2s, paystubs, personal tax returns, and other applicable documentation - Review all asset documentation, bank statements, investment accounts, and retirement statements as applicable - Review property tax searches for accurate details and input correct amounts for property tax and insurance escrow impounds and applicable aggregate adjustments - Run compliance audit checks, order VODs, VOEs, VOMs, VORs, 4506T-IRS transcripts, credit supplements, and verify accuracy of the 1003 - Schedule loans for closing, order payoffs, and review final numbers Qualifications - Minimum of 5 years processing experience - Working knowledge of standard FNMA/FHA/VA/USDA/DU/LP - Excellent verbal, written, and interpersonal communication skills - Highly organized and detail-oriented - Proven ability to work in a fast-paced environment - Proficient math skills - Fluent in MS Excel, MS Word, MS Office - Working knowledge of Encompass is a plus but not required Benefits - Medical, Dental, and Vision insurance - Flexible Spending Account - HSA Account (with eligible medical plan only) - Company paid Life Insurance and LTD - PTO plan - 401K plan with an employer match - And more! Company Description EMM LOANS LLC is an equal opportunity employer. All positions are contingent upon the successful completion of a background check. EMM Loans participates in E-Verify. NMLS #2926

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion; • Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them; • Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack; • Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts; • Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time; • Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

• Protect and grow a portfolio of accounts • Lead the pricing migration for your accounts • Accelerate multi-module adoption • Reduce churn risk • Maintain a clean and accurate HubSpot pipeline • Use AI tools to prepare your calls

• Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales • Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base • Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value • Ownership of customer engagement including customer upsell/cross-sell and renewals • Establish, manage, and grow value-based relationships through exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention • Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop • Responsible for account retention, growth, and upsell-cross sell • Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups • Actively drive customer references and case studies