• An Account Manager owns the day-to-day customer service and support for their assigned clients to deliver best-in-class service and ensure all client needs and objectives are met. • This role is responsible for ensuring project deliverables and timelines align with client service agreements and requirements, service levels are achieved, identified issues are resolved timely, and client satisfaction is achieved. • This role works in tandem with the Account Executive to ensure the client’s strategic plan is executed. • Functions include, but are not limited to: Providing timely responses to all client inquiries and addressing all client needs. • Can prioritize competing priorities effectively and/or request support when needed. • Works effectively across organizations to resolve client needs with a sense of urgency. • Learns from Account Executive to better understand client utilization and needs. • Ensures full understanding of client benefit package intent. • Effectively and proactively communicates with clients and ensures that all communications are easy to understand. • Delivers quality products in every interaction. • Continues to focus and invest time in learning the Liviniti product suite and process interworking. • Preparing account management-related documents such as member documents, meeting reports, and other client communications and correspondence. • Ensuring all discussions are documented, and follow-ups are captured and delivered to committed timelines. • Maintaining current work-in-progress records and archives of past project information as appropriate. • Validating all systems accurately reflects their intent. • Provide proactive communication with clients. • Abide by all obligations under HIPAA related to Protected Health Information (PHI). Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.

Role Description Under the direction of the Medicare Compliance Director, serves as a Sr SCHIP Account Manager for Broadspire. - Attends new client takeover meetings. - Ensures that MMSEA Section 111 Mandatory Insurance Reporting federal requirements are met for clients and carriers. - Works directly with clients and Client Services coordinating all efforts related to CMS matters. - Ensures that quality data, products, and services are delivered in support of SCHIP compliance. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit, and inclusion. Company Description At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. - We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. - Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values. When you accept a job with Crawford, you become a part of the One Crawford family. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.

• Develop and manage strategic healthcare partnerships with health systems, integrated delivery networks, hospital networks, and complex provider organizations driving referrals and long-term integrations. • Create care management programs to drive repeatable referrals and create value for enterprise partnerships. • Own strategic accounts from identification through launch and growth, including account planning, stakeholder engagement, implementation coordination, and ongoing performance management. • Build and execute partnership strategies aligned to Dreem Health’s business priorities and long-term growth objectives. • Conduct market scans and partner assessments to identify, prioritize, and pursue high-value growth opportunities based on Dreem Health’s Channel and Partnership strategy or net-new opportunities. • Lead sourcing, evaluation, structuring, and negotiation to drive referral growth and patient volume by building scalable integrated referral pathways for sleep apnea diagnosis, treatment initiation, and long-term care management. • Depending on deal design, teams will partner cross-functionally with Clinical Operations, VP Provider Partnerships (Territory Managers), Product, Marketing, and Analytics to ensure successful partnership execution. • Establish governance and performance management processes for enterprise partnerships, including KPIs, dashboards, business reviews, and strategic partnership growth plans. • Proactively manage risks, dependencies, and operational challenges that may impact partnership launch, adoption, or long-term performance. • Translate market and partner feedback into improved partnership models, commercial playbooks, workflow enhancements, and scalable growth strategies.

• Develop and manage strategic healthcare partnerships with health systems, integrated delivery networks, hospital networks, and complex provider organizations • Create care management programs to drive repeatable referrals and create value for enterprise partnerships • Own strategic accounts from identification through launch and growth • Build and execute partnership strategies aligned to Dreem Health’s business priorities • Conduct market scans and partner assessments • Lead sourcing, evaluation, structuring, and negotiation to drive referral growth • Establish governance and performance management processes for enterprise partnerships • Proactively manage risks, dependencies, and operational challenges • Translate market and partner feedback into improved partnership models