Dreem Health | Sunrise

• Help design and scale the legal and compliance infrastructure that will support Dreem Health's next stage of growth. • Serve as the company's primary in-house legal leader, with meaningful responsibility across regulatory strategy, health care compliance, corporate governance, payor contract review, maintenance of certifications and more. • Build systems that support growth while partnering effectively with outside counsel as needed. • Own the HIPAA/HITECH compliance program end-to-end, including policies, training, incident response, and audits. • Navigate the patchwork of state telehealth laws and translate them into operational policies. • Own legal and compliance framework around AI-assisted clinical tools, including privacy obligations and informed consent language.

• Own the full revenue cycle end-to-end: charge capture, claim submission, denial management, payment posting, and patient collections across both professional and DME billing lines • Drive RCM internalization • Maintain and improve clean claim rates, net collection rates, and days in AR across all payors and service lines • Partner with the contracting team to translate newly negotiated payor terms into billing workflows • Provide denial data and reimbursement gap analysis to the contracting team • Manage all payor-facing billing operations including claims compliance, appeals, and audit responses • Define org structure, hire top talent, and drive performance with clear KPIs and accountability frameworks

• Play a central role in keeping patients engaged in therapy long after treatment begins. • Support the continuity journey for patients enrolled in our internal PAP treatment program. • Contribute to the stability and growth of our recurring revenue model. • Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication. • Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience. • Collaborate with clinical, billing, and operations teams.

• Own and execute day-to-day organic social publishing copy, photo, graphics, and video across LinkedIn, Instagram, TikTok, Facebook, Reddit, Trustpilot, Google Reviews, and emerging platforms. • Translate the Director’s brand positioning and messaging frameworks into compelling, platform-native content tailored to each target audience. • Create content hands-on, including copy, short-form video, carousels, graphics, and light motion assets, using modern tools and AI to move fast and iterate quickly. • Actively manage and grow our online community by engaging with comments, DMs, reviews, and relevant discussions. • Identify and test new formats, trends, and creative approaches while maintaining brand consistency and credibility. • Track social and community performance metrics, delivering clear monthly insights, learnings, and recommendations to the Director. • Collaborate cross-functionally with clinical, marketing, and partnerships teams to turn expertise, patient stories, and product updates into engaging content. • Support reputation management efforts by ensuring thoughtful, timely responses across review platforms.

• Ensure the seamless flow of clinical information and supporting timely patient care • Manage fax and mail intake, process medical records requests, and complete insurance pre-authorizations • Handle documentation, correspondence, and authorization requests accurately and efficiently • Collaborate closely with cross-functional teams

• Lead end-to-end provider credentialing, provider licensing and recredentialing for MDs and NPs across multiple states • Oversee CAQH, PECOS, Medicare, and commercial payer enrollment • Ensure compliance with state licensure, scope of practice, and supervision requirements • Maintain credentialing records, expiration tracking, and audit-ready documentation • Manage credentialing/licensing timelines to support rapid provider onboarding • Lead payer contracting strategy across commercial, Medicare Advantage, and government payers • Negotiate and evaluate fee schedules, reimbursement rates, and contract terms • Oversee Medicare enrollment and compliance • Collaborate with Compliance to mitigate credentialing and contracting risk • Manage relationships with credentialing and contracting vendors • Provide reporting and dashboards on credentialing status, payer growth, and risk areas

• Building trusted relationships with physicians, specialists, and clinics to drive referrals • Promoting life-changing sleep care services • Educating providers, organizing lunch & learn sessions, and creating awareness across territory • Tracking referral activity and sharing insights with internal teams

• Design and lead the Territory Manager Onboarding Program for all new hires across various markets • Build and maintain a training library (relationship playbooks, referral scripts, objection handling guides, and territory management best practices). • Implement a structured 30-60-90-day ramp plan for all new Territory Managers with measurable learning milestones and performance checkpoints. • Conduct quarterly workshops to upskill the team on referral growth strategies, relationship management, and CRM optimization. • Partner with clinical and marketing teams to ensure consistent education on service lines, patient pathways, and messaging compliance (HIPAA, brand, etc.). • Create territory playbooks that define call cadence, event strategy, and community engagement expectations by market. • Assist with the development of new marketing materials for the field team. • Lead development of email campaigns to providers with assistance from the brand/performance team. • Manage all territory data infrastructure in HubSpot, including provider segmentation, account mapping, and territory alignment. • Build dashboards in Superset to visualize referral trends, conversion rates, and pipeline velocity. • Identify high-impact providers, underperforming territories, and emerging referral opportunities. • Generate weekly and monthly performance reports with insights for the VP of Provider Partnerships and regional leaders. • Maintain clean, accurate data in HubSpot to ensure referral tracking and ROI reporting are precise and actionable. • Support integration of customer mapping tools and external data sources into HubSpot to optimize route planning and outreach prioritization. • Assist with Dreem Core our internal referral platform to adapt to the needs of the team • Assist with ongoing development and build out of Map My Customers for the field team to utilize for route optimization and call planning. • Serve as the key operational partner to the VP of Provider Partnerships, translating strategic goals into field execution. • Assist in preparing monthly business reviews, dashboards, and growth reports for leadership. • Assist in hiring, onboarding, and performance evaluation for partnership team members. • Manage special projects such as territory expansions, partnership integrations, and new service line launches. • Act as the voice of the field in leadership meetings — surfacing insights, barriers, and success stories.