• Develop and execute partner-led growth initiatives across the Industrials sector. • Identify, recruit, enable, and activate key partners while building scalable go-to-market motions. • Drive measurable business outcomes through strategic alliances. • Manage partner activation programs and engagement initiatives across multiple regions. • Track and report on partner performance, pipeline contribution, campaign effectiveness, and business outcomes. • Partner closely with Industry strategy, Sales, Marketing, Product Marketing, Customer Success, and Operations teams.

Role Description The Manager- Quality and Training is a high-impact dual role that transforms performance through strategic training design and data-driven quality insights. You will be reporting to the Director- C&D operations. You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results — directly shaping operational excellence and team success. Primary Responsibilities and Impact Drivers - Design and deliver instructor-led training and continuous learning programs for new hires and tenured employees. - Innovate beyond the classroom by building a scalable, automated, and asynchronous learning ecosystem that drives rapid speed-to-proficiency. - Manage a team of Data analysts who conduct quality audits and provide new hire training and process refreshers. - Evaluate interactions against defined standards and document findings with structured, actionable feedback. - Serve as the ultimate owner of data quality and ensure all team output complies with established governance standards. - Work cross-functionally with Governance, UAT, and Training teams to implement changing standards. - Lead the analysis of audit data to identify performance gaps, root causes, and systemic issues. - Translate insights into targeted interventions such as refresher training, job aids, coaching guides, or process clarifications. - Lead and develop trainings for advanced skills training in HITL, prompt engineering, and data governance. - Lead continuous improvement projects and drive standardization of best practices across Content and Data verticals. - Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple platforms. - Participate in User Acceptance Testing (UAT) of assigned workflows, providing critical feedback for system and process enhancements. - Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. - Communicate process health and Key Performance Indicators (KPIs) to senior management through structured reviews. - Build strong relationships with stakeholders to understand and evaluate business priorities and establish effective information-sharing mechanisms. Role Mandate - How you will move the needle You start your day diving deep into real-time quality dashboards and global defect metrics. You analyze this data to anticipate systemic process failures, evaluate the integrity of our QA audit sampling, and make rapid, high-judgment decisions on where to deploy immediate training interventions across multiple media queues. By mid-morning, you are partnering with your Quality Data Analysts and Trainers. You establish rigorous feedback loops and coach them to perform deep-dive defect analysis. You review their audit roadmaps, ensure they are catching root-cause errors while fostering a culture of zero-defect ownership and continuous curriculum improvement. In the afternoon, you focus on Process Governance and the COE (Correction of Errors). You collaborate with cross-functional stakeholders to lead Root Cause Analysis reviews and propose structural guardrails to bridge gaps in our policies and processes. You relentlessly seek out the "voice of the client" to validate the accuracy and integrity of our data output. You end the day by leading data-driven defect reviews, highlighting the sharpest analysts, and ensuring our onboarding ecosystem delivers highly proficient, cross-trained associates. What You Will Deliver - First 30 Days (Audit & Calibrate): Take full ownership of the centralized Quality and training layer. Audit current baseline metrics and launch weekly defect and quality reviews. - First 60-90 Days: Establish the unified Quality-to-Training feedback loop. Demonstrate a measurable decrease in repeat defects. - After 6 months: Drive floor-wide accuracy to a >98% baseline and restructure the new-hire onboarding curriculum to reduce speed-to-proficiency ramp time by 15%. Qualifications - 5+ years of overall experience in data operations, data quality, system quality, quality testing, training lead or quality and training coordinator role. - 2+ years of direct people management experience. - 2+ years of performance metrics, process improvement or lean techniques experience. - Excellent written and verbal communication skills. - Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion. - Experience in HITL quality and MT (Machine Teaching) - Working knowledge of prompt engineering and AI workflows. - Understanding of data annotation and quality metrics. - Proficiency in Excel and data analysis tools. - Knowledge of advanced Excel, Power BI, Prompt Engineering and Lean Methodology is a must. - Six sigma (GB) certification is a massive plus. Company Description At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status. We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at careers@mediaradar.com.

Role Description We are looking for a Client Project Manager to join our Commercial team in the US, focused on owning and growing strategic client relationships. - Accountable for ensuring our customers achieve clear, ongoing value from nPlan. - Work closely with client organisations to coordinate successful engagements, align stakeholders, and ensure nPlan is embedded effectively across their teams. - Primary focus on client engagement, success, retention, and expansion, acting as the central point of ownership for each engagement. - Real autonomy from day one, with the trust to manage priorities, shape client strategies, and collaborate internally to deliver outcomes that matter. - Remote-first role with occasional travel within North America (approximately 3–5 times per year) and limited international travel for client or team meetings (1–2 times per year). Qualifications - Experience in construction or infrastructure environments, including: - At least 2 years in project management, project controls, or construction management, or - 3+ years in construction technology or a related field. - A solid understanding of planning and scheduling concepts, sufficient to engage credibly with project teams. - Strong communication skills and confidence engaging stakeholders at different levels of an organisation. - Experience supporting or leading process change initiatives, particularly where technology played a role. - A customer-first mindset, with strong relationship-building skills and a focus on long-term partnerships. - Excellent organisational skills, with the ability to manage multiple client engagements effectively. - Please include the word “crane” in your application. Requirements - This role exists to ensure customers consistently realise value from nPlan and choose to continue and expand their engagement with us. - Client account ownership: Act as the primary point of contact for assigned clients, ensuring clarity, momentum, and satisfaction across the engagement lifecycle. - Value delivery: Understand each customer’s goals and ensure nPlan is delivering against them, coordinating internally where needed to resolve issues or improve outcomes. - Engagement and change management: Plan and manage onboarding, ongoing engagement, and renewal activity to ensure a seamless customer experience. - Commercial support: Identify opportunities to deepen relationships and expand usage of nPlan, working with internal teams to support account growth. - Stakeholder relationships: Build and maintain trusted relationships across client organisations, ensuring alignment and advocacy. Benefits - Competitive salary of $120k-$150k OTE, along with generous equity — when nPlan succeeds, so do you. - Flexible hours, remote-first. - Generous holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more. - Room to grow — we’re approaching 50 people and scaling fast. - Guided by our values: Learn from Everything. Be Radically Truthful. Aim High, Run Fast. Application Process - Once you’ve applied, you will hear from us within a week. - Interview stages typically include: - A 30 minute intro chat - A role-specific interview or assignment - An interview focusing on our culture and values - A final stage to test collaboration with our team (on-site or remote) - We aim to complete the process within 3–4 weeks but can move faster if necessary. - We want every candidate to have a positive experience — and we’ll keep you informed every step of the way. Accessibility & Inclusion We’re committed to building a diverse and inclusive workplace and we welcome applicants from all backgrounds. If you need adjustments during the hiring process, please let us know.

• Communicate with Campus Manager Trainees daily • Manage day-to-day operations of the training program • Mentor trainees in building entrepreneurial mindset • Evaluate trainee performance and make graduation decisions