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Client Manager
Location
United States
Posted
3 days ago
Salary
$120K - $150K / year
Seniority
Lead
No structured requirement data.
Job Description
Client Manager
nPlan
Role Description We are looking for a Client Project Manager to join our Commercial team in the US, focused on owning and growing strategic client relationships. - Accountable for ensuring our customers achieve clear, ongoing value from nPlan. - Work closely with client organisations to coordinate successful engagements, align stakeholders, and ensure nPlan is embedded effectively across their teams. - Primary focus on client engagement, success, retention, and expansion, acting as the central point of ownership for each engagement. - Real autonomy from day one, with the trust to manage priorities, shape client strategies, and collaborate internally to deliver outcomes that matter. - Remote-first role with occasional travel within North America (approximately 3–5 times per year) and limited international travel for client or team meetings (1–2 times per year). Qualifications - Experience in construction or infrastructure environments, including: - At least 2 years in project management, project controls, or construction management, or - 3+ years in construction technology or a related field. - A solid understanding of planning and scheduling concepts, sufficient to engage credibly with project teams. - Strong communication skills and confidence engaging stakeholders at different levels of an organisation. - Experience supporting or leading process change initiatives, particularly where technology played a role. - A customer-first mindset, with strong relationship-building skills and a focus on long-term partnerships. - Excellent organisational skills, with the ability to manage multiple client engagements effectively. - Please include the word “crane” in your application. Requirements - This role exists to ensure customers consistently realise value from nPlan and choose to continue and expand their engagement with us. - Client account ownership: Act as the primary point of contact for assigned clients, ensuring clarity, momentum, and satisfaction across the engagement lifecycle. - Value delivery: Understand each customer’s goals and ensure nPlan is delivering against them, coordinating internally where needed to resolve issues or improve outcomes. - Engagement and change management: Plan and manage onboarding, ongoing engagement, and renewal activity to ensure a seamless customer experience. - Commercial support: Identify opportunities to deepen relationships and expand usage of nPlan, working with internal teams to support account growth. - Stakeholder relationships: Build and maintain trusted relationships across client organisations, ensuring alignment and advocacy. Benefits - Competitive salary of $120k-$150k OTE, along with generous equity — when nPlan succeeds, so do you. - Flexible hours, remote-first. - Generous holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more. - Room to grow — we’re approaching 50 people and scaling fast. - Guided by our values: Learn from Everything. Be Radically Truthful. Aim High, Run Fast. Application Process - Once you’ve applied, you will hear from us within a week. - Interview stages typically include: - A 30 minute intro chat - A role-specific interview or assignment - An interview focusing on our culture and values - A final stage to test collaboration with our team (on-site or remote) - We aim to complete the process within 3–4 weeks but can move faster if necessary. - We want every candidate to have a positive experience — and we’ll keep you informed every step of the way. Accessibility & Inclusion We’re committed to building a diverse and inclusive workplace and we welcome applicants from all backgrounds. If you need adjustments during the hiring process, please let us know.
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