Role Description We are looking for a Client Project Manager to join our Commercial team in the US, focused on owning and growing strategic client relationships. - Accountable for ensuring our customers achieve clear, ongoing value from nPlan. - Work closely with client organisations to coordinate successful engagements, align stakeholders, and ensure nPlan is embedded effectively across their teams. - Primary focus on client engagement, success, retention, and expansion, acting as the central point of ownership for each engagement. - Real autonomy from day one, with the trust to manage priorities, shape client strategies, and collaborate internally to deliver outcomes that matter. - Remote-first role with occasional travel within North America (approximately 3–5 times per year) and limited international travel for client or team meetings (1–2 times per year). Qualifications - Experience in construction or infrastructure environments, including: - At least 2 years in project management, project controls, or construction management, or - 3+ years in construction technology or a related field. - A solid understanding of planning and scheduling concepts, sufficient to engage credibly with project teams. - Strong communication skills and confidence engaging stakeholders at different levels of an organisation. - Experience supporting or leading process change initiatives, particularly where technology played a role. - A customer-first mindset, with strong relationship-building skills and a focus on long-term partnerships. - Excellent organisational skills, with the ability to manage multiple client engagements effectively. - Please include the word “crane” in your application. Requirements - This role exists to ensure customers consistently realise value from nPlan and choose to continue and expand their engagement with us. - Client account ownership: Act as the primary point of contact for assigned clients, ensuring clarity, momentum, and satisfaction across the engagement lifecycle. - Value delivery: Understand each customer’s goals and ensure nPlan is delivering against them, coordinating internally where needed to resolve issues or improve outcomes. - Engagement and change management: Plan and manage onboarding, ongoing engagement, and renewal activity to ensure a seamless customer experience. - Commercial support: Identify opportunities to deepen relationships and expand usage of nPlan, working with internal teams to support account growth. - Stakeholder relationships: Build and maintain trusted relationships across client organisations, ensuring alignment and advocacy. Benefits - Competitive salary of $120k-$150k OTE, along with generous equity — when nPlan succeeds, so do you. - Flexible hours, remote-first. - Generous holiday, private medical insurance, personal learning and development budget, enhanced family and sick leave, and more. - Room to grow — we’re approaching 50 people and scaling fast. - Guided by our values: Learn from Everything. Be Radically Truthful. Aim High, Run Fast. Application Process - Once you’ve applied, you will hear from us within a week. - Interview stages typically include: - A 30 minute intro chat - A role-specific interview or assignment - An interview focusing on our culture and values - A final stage to test collaboration with our team (on-site or remote) - We aim to complete the process within 3–4 weeks but can move faster if necessary. - We want every candidate to have a positive experience — and we’ll keep you informed every step of the way. Accessibility & Inclusion We’re committed to building a diverse and inclusive workplace and we welcome applicants from all backgrounds. If you need adjustments during the hiring process, please let us know.

• Communicate with Campus Manager Trainees daily • Manage day-to-day operations of the training program • Mentor trainees in building entrepreneurial mindset • Evaluate trainee performance and make graduation decisions

• You handle primarily written, and also telephone, inquiries from market partners and other teams • You are responsible for monitoring the completeness of metering data • You maintain master data and the contract database in our CRM system, HubSpot • You drive improvements to internal processes related to our ESA framework agreements and also negotiate with metering point operators • You communicate market partner requests and concerns to the specialist teams

Role Description As a Lofty Expert & Lead Manager with Assistantly, you will fully own the Lofty platform while actively managing inbound leads to ensure every opportunity is captured, qualified, and routed properly. Agents rely on the CRM to drive daily activity, and your role is to ensure the system runs cleanly, efficiently, and consistently across the team. The environment is structured, fast-paced, and accountability-driven, where strong systems and proactive execution keep the team performing at a high level. - Serve as the Lofty Subject Matter Expert, acting as the primary point of contact for all CRM-related questions and troubleshooting. - Train and support agents on how to properly use Lofty, ensuring adoption, consistency, and best practices across the team. - Own the entire Lofty platform, including setup, workflows, tagging, automation, and pipeline optimization. - Manage inbound company leads as an ISA, responding quickly, qualifying prospects, and routing opportunities appropriately. - Ensure no lead goes untouched, monitoring follow-ups and holding agents accountable to response standards. - Audit and improve current CRM workflows, identifying gaps and implementing smarter systems to increase efficiency and conversion. - Create and optimize drip campaigns and automation sequences for buyers, sellers, and long-term nurture. - Track lead activity and pipeline health, providing visibility into performance and areas for improvement. - Recommend strategic enhancements to improve speed-to-lead, follow-up consistency, and overall CRM performance. - Maintain clean data hygiene, updating records, managing duplicates, and keeping the database organized. Qualifications - 3+ years experience managing a real estate CRM (must-have) - Strong hands-on experience with Lofty CRM (must-have) - Experience working as an ISA or managing inbound real estate leads (must-have) - Strong understanding of real estate sales funnels and lead conversion processes (must-have) - Confident communicator comfortable teaching and training others - Highly organized with strong attention to detail - Proactive and strategic thinker who suggests improvements, not just executes tasks - Self-starter who takes ownership and drives results Requirements - CRM: Lofty (must-have) - Communication: CRM dialer, SMS, Gmail, Google Workspace (must-have) - Reporting & Tracking: Google Sheets / dashboards (must-have) - Automation & AI Tools: Workflow automation, ChatGPT (nice-to-have) Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Sales, AI, and Operations upskilling - Dedicated Success Manager and long-term placement support