Title: Director, Client Partner Location: United States Job Description: Who we are: Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We support 100% remote work for this role! We'd love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. As a Director, Client Partner, you will own strategic, executive‑level client relationships for a defined set of accounts, build integrated multi‑channel plans tied to client objectives, and lead client touchpoints that turn insight into decisions. You'll interrogate briefs, bring competitive and scenario thinking, and orchestrate cross‑functional trade‑offs so plans are measurable and actionable. You'll convert complex platform, competitive, and Bliss Point App insights into clear narratives ("what, so what, now what"), champion product‑ and measurement‑led ways of working, and raise operating standards so teams deliver predictable, high‑quality outcomes. You'll develop leaders, reduce risk through formal reviews and playbooks, and partner with centralized Ops/Finance on delivery quality and financial discipline - while you stay focused on client success and growth. Key Responsibilities Client‑Centric - Own end‑to‑end integrated, multi‑channel planning for assigned accounts and present at client touchpoints; align annual/quarterly/campaign plans to business objectives with clear trade‑offs, channel roles, pacing, and investment recommendations, pulling in Strategic Planning for ambiguous briefs, multi‑market/brand needs, long‑lead channels, or transformational questions. - Build trusted relationships with director/VP‑level stakeholders; expand the stakeholder map; proactively surface and neutralize risks and political headwinds. - Connect investment and testing recommendations to measurable outcomes; lead forecasting and scenario modeling (e.g., CAC, ROAS, revenue, reach, lift) to identify waste to reduce and scale opportunities to fund, including testing agendas across creative, audiences, placements, and landing pages. - Drive performance, optimization, and transparency; lead client touchpoints that convert insights into clear decisions and next steps. - Lead or co‑lead new‑business pursuits with BD; shape solutioning, scoping, and narratives that highlight integrated, cross‑channel value. Product‑Led - Build and demonstrate deep working knowledge of the Bliss Point App Suite; be an early adopter who connects features, data structures, and limitations to client priorities and decisions. - Construct action‑driving narratives using App outputs ("what, so what, now what"); set standards for instrumentation and hygiene; ensure robust QA and issue triage. - Channel structured feedback to Product; champion measurable adoption and high‑quality usage across your teams; link use cases to retention, cross‑sell, and performance. Data & Measurement‑Driven - Define simple success measures by objective (awareness, consideration, conversion) and partner with Analytics/Econometrics to design the measurement approach (e.g., MMM, incrementality), including when and how results will be read and what trade‑offs and guardrails apply. - Synthesize multi‑source, multi‑channel data into clear stories and investment cases with expected impact and confidence ranges; present options and recommendations clients can act on. - Anticipate and resolve data and QA issues; lead critical escalations; monitor outcomes, run after‑action reviews, and update assumptions and recommendations for the next client touchpoint. The Tinuiti Way - Apply practical and strategic knowledge of at least two marketing channels; explain how channels are measured and leveraged within the holistic mix; integrate product, measurement, and channel expertise into a single, accessible client narrative. - Use inventory and economic model knowledge (by channel) to inform pacing, elasticity, and trade‑offs; educate clients to increase literacy and buy‑in. - Ensure briefs, plans, and reviews consistently reflect Tinuiti standards (integrated strategy, measurement, and product thinking). Owner Mindset - Lead through ambiguity with a human‑centered approach; create clarity, safety, and pace for teams and clients; run after‑action reviews to codify learning. - Proactively identify well‑framed cross‑sell/growth opportunities; partner with BD and practice leads; serve as pursuit lead for strategic wins. - Build strong internal coalitions (Product, Analytics, Channels, Ops/Finance) to unlock outcomes; own the results for your clients while holding partners accountable for operational excellence. People Leader - Promote a culture of accountability and performance; set clear goals and expectations; provide timely feedback and coaching. - Develop emerging leaders; build a strong bench and succession readiness; maintain engagement and alignment through change. - Encourage and support a product‑led, measurement‑driven mindset across the team; ensure stewardship and adoption in the day‑to‑day. Ways of working and values - Greatness attracts Greatness: Raise the craft bar, seek feedback, embrace technology/AI. - Clients grow, we grow: Anchor plans and decisions in outcomes, with innovation, precision, and proof. - Culture of ownership: Act with speed, reduce waste, and own results end‑to‑end. Professional & Technical Qualifications - 10+ years in client leadership within performance marketing (enterprise/upper‑mid), with repeated success driving growth and efficiency. - 4+ years people leadership (managing ICs and managers): hiring, coaching, performance management, and succession planning. - Executive relationship leadership and expectation setting; adept at complex alignment and change leadership. - Cross‑channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement acumen (forecasting, KPI trees, MMM/incrementality literacy). - Bliss Point fluency (or similar): translate MMM / Incrementality / Forecasting / Brand / Creative insights into investment and testing decisions; partner effectively with Product/Analytics. - Financial fluency via partnership: can read/interpret margin/utilization, pricing constructs, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those mechanics). - Education/certifications: BA/BS required; advanced degree preferred or equivalent KPIs - Client growth and efficiency: retention/satisfaction; efficiency and revenue growth; validated reallocations informed by Bliss Point. - Growth: cross‑sell/upsell pipeline and conversion; strategic pursuits influenced/won. - Product & measurement adoption: App Suite usage/quality tied to decisions and outcomes; adherence to measurement standards and decision rituals. - Forecast & risk: forecast quality (plan vs. actual within agreed tolerance); early risk identification and mitigations implemented. - Data/ops quality: strong QA governance; time‑to‑resolution on critical issues; prevention of recurrence (via partnerships with Ops/Product/Analytics). - People outcomes: engagement/retention of key roles; capability growth; manager bench strength; succession readiness. - Integrated impact: measurable lift from cross‑channel plans (Tinuiti Way). The hiring salary range for this role is $110,000 - $140,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. FLSA Classification: Exempt We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Benefits: Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That's why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year. Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts Retirement: Match up to 4% of your contributions at 100% Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Title: National Mission Critical Client Leader Location:Colorado Springs, Colorado, United States Job Description: DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place. DLR Group is seeking a Client Leader for our rapidly expanding Mission-Critical practice to drive strategic growth, nurture client partnerships, and lead project success. In this role, you will help shape the future of digital infrastructure and operationally essential environments from hyperscale data centers to emergency operations and high-performance industrial facilities. As a trusted advisor and relationship builder, you will guide clients through complex technical programs, ensuring alignment between their mission, operational demands, and the integrated design solutions we deliver. You will serve as a market-facing leader who elevates our practice brand, expands key client partnerships, and champions excellence in project delivery and client satisfaction. Our firm operates within a hybrid work model, supporting flexibility between office time and work from home. Live somewhere other than the listed locations? DLR Group has a network of 30+ studios across the United States. For this role, we encourage exceptional applicants nationwide. Position Summary As a Mission Critical Client Leader, you will play a key role in business development, client stewardship, and project leadership across mission-critical market sectors. You will be responsible for cultivating long-term client relationships, leading complex pursuits, structuring contracts, and ensuring the strategic and financial success of multiple concurrent projects. You will partner closely with Project Managers, Design Leaders, engineering partners, and sector leadership to align client expectations, elevate project delivery, and ensure seamless communication from pursuit to completion. In addition, you will support and mentor teams, contribute to strategic planning, and reinforce DLR Group’s integrated design culture. This role is ideal for a proactive, relationship-driven leader who thrives in a dynamic, technical market and is passionate about shaping the next generation of resilient infrastructure. The Successful Candidate Will Lead Client Relationships & Strategic Growth - Cultivate and expand relationships with mission-critical clients, hyperscale operators, colocation providers, and critical operations agencies - Serve as a trusted advisor, deeply understanding client mission, technical requirements, risk profiles, and operational priorities - Lead strategic pursuits, including qualification packages, proposals, interviews, and relationship-building initiatives Drive Project & Financial Success - Guide project execution from early strategy through post-occupancy, ensuring alignment with quality, schedule, and budget goals - Partner with Project Managers on staffing plans, fee development, resourcing, and scope management - Oversee invoicing, accounts receivable, and financial performance across multiple projects and clients - Manage contract negotiations, amendments, and change requests with a focus on clarity, transparency, and value Champion Integrated Project Delivery - Collaborate closely with Design Leaders, engineers, and technical specialists to integrate client goals with design excellence - Facilitate decision-making and communication across internal and external teams - Support seamless coordination between technical disciplines, vendors, and specialty consultants unique to mission-critical delivery Serve as a Mission Critical Market Voice - Represent DLR Group in industry organizations, thought-leadership forums, and client events - Monitor industry trends, including energy, resiliency, sustainability, cybersecurity, and technology, to inform client solutions - Help position DLR Group as a leader in the mission-critical space through relationships, advocacy, and market intelligence Inspire Teams & Elevate Practice Culture - Foster a collaborative and accountable team environment with a focus on client service and technical excellence - Mentor staff on client engagement, proposal strategy, and project leadership skills - Support the advancement of DLR Group’s integrated design model and ESOP culture Required Qualifications - Bachelor’s degree in Architecture, Engineering, Interior Design, Construction Management, or a related field (professional licensure or certification strongly preferred) - 10+ years of AEC industry experience, including 5+ years in a client-facing role and proven experience in mission-critical or technically intensive sectors - Experience managing large-scale programs or portfolios for mission-critical, industrial, or hyperscale clients - Strong understanding of business development, contract negotiation, financial management, and project delivery practices - Excellent communication, relationship-building, and presentation skills - Ability to travel occasionally to support client and project needs - Must be eligible to work in the United States without the need for visa sponsorship Our comprehensive Benefits at DLR Group include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401(k) plan, employee stock ownership, and bonus opportunities. Compensation considerations are based on location, experience, and skills. The suggested pay range for this position is: Pay Range $145,000 - $185,000 USD DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects. We are 100% employee-owned: every employee is literally invested in our clients’ success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment. Through our values – commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork – we elevate the human experience through design, together. DLR Group follows a four-day in-office work model, with employees having the flexibility to work somewhere other than the office on Fridays. We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.

• Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. • Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. • Understanding of the self-insured TPA environment is beneficial. • The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. • Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. • The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. • The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. • Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities.

• Serve as the senior onshore point of contact and strategic liaison between senior client contacts, internal stakeholders, and all relevant functional teams. • Own the account through the full transformation lifecycle, maintaining VP- and C-level relationships on the client side. • Oversee complex onboarding and existing work conversions to tech-enabled service offerings, ensuring initiatives go live on time. • Lead regular Executive Business Reviews (EBRs) and account health check-ins while establishing client-facing reporting and internal key metrics monitoring. • Act as the senior owner for service delivery performance across assigned strategic accounts, ensuring adherence to SLAs, KPIs, and contractual and operational obligations. • Initiate and oversee tech-enablement projects by collaborating with Service Delivery, internal and external tech partners, and key client contacts to define scope, approach, and execution. • Develop and deepen executive-level and senior stakeholder relationships, positioning ReSource Pro as a trusted advisor and strategic partner. • Identify expansion signals within the account and partner with Sales and Account Management to shape proposals, close opportunities, and support cross-tower growth. • Maintain current account documentation in Salesforce and completely own the account health record. • Lead and influence a 10–30 person cross-functional Pod team drawn from SDU, OpEx, Global Account Management, Tech Enablement, AI Factory, Operations Advisory, and Tech Services.