• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite. • Define, plan, and implement the deliverables and tasks required for successful implementations using a standard project management methodology to guide projects in a consistent and organized manner. • Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion. • Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines as well as share best practices and product knowledge with peers and team members. • Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices. • Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation. • Work cross functionally with internal teams to resolve and report technical product issues, test new features, and collect client requirements post-sale. • Conduct all business in accordance with Higher Logic policies and procedures. • This position will work on Australian, U.S., Canadian, and other projects. The work schedule for this position is Monday, Tuesday, Wednesday 2:00pm ET to 10:00pm ET and Thursday and Friday U.S. hours of 9:00am to 5:00pm ET. • All other duties as assigned.

• Work closely with our Health & Safety Manager and our external partners in occupational safety and fire protection, supporting the further development of our Health & Safety standards across our growing international hotel portfolio • Contribute to conducting hazard assessments and risk evaluations and coordinate the implementation of resulting measures in our hotels • Organize and coordinate trainings and safety briefings for employees • Create and update safety documentation and emergency plans • Review inspection reports related to occupational and fire safety, liaise with the hotels and follow up on agreed actions • Analyze accident reports and develop preventive measures • Coordinate the execution of evacuation drills and other emergency trainings with external partners • Support the Health & Safety Manager in planning and executing hotel openings and other Health & Safety projects, taking responsibility for defined subprojects

• Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams. • Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business. • Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base. • Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives. • Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs • Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment • Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement • Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team • Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics • Action patient feedback to deliver a higher quality service to drive higher patient satisfaction • Maintain accurate, timely documentation to support continuity of care and quality assurance • Buddy with new starters as required to mentor on how to coach safely and to a high quality • Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging • Participate in conducting auditing and feedback from peers • Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols • Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred • Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) • Proactively surface patient insights with your team and business to inform service improvements.