• Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams. • Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business. • Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base. • Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives. • Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs • Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment • Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement • Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team • Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics • Action patient feedback to deliver a higher quality service to drive higher patient satisfaction • Maintain accurate, timely documentation to support continuity of care and quality assurance • Buddy with new starters as required to mentor on how to coach safely and to a high quality • Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging • Participate in conducting auditing and feedback from peers • Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols • Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred • Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) • Proactively surface patient insights with your team and business to inform service improvements.

• Thorough review and analysis of prepared medical records • Provide expert, advisory-only opinions regarding the claimant’s current condition and potential future medical needs • Respond to clinical questions to support claims management • Deliver clear, well-supported written reports within an expected turnaround time of 5 days • No face-to-face interaction with claimants; this is a record-review–only role

• Evaluating medical records • Preparing concise clinical summaries • Providing independent medical opinions in response to specific questions posed by clients • Conducting evidence-based clinical assessments • Participating in peer-to-peer discussions when necessary • Answering client-specific questions regarding diagnoses, treatment plans, rehabilitation services, and functional outcomes • Applying current clinical guidelines and standards of care to all reviews