Eucalyptus logo
Eucalyptus

Delivering digital healthcare that puts patients first.

Health Coach – Fixed Term

GeneralGeneralContractRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

4 days ago

Salary

0

Seniority

Senior

Professional CertificateEnglish

Job Description

Health Coach – Fixed Term

Eucalyptus

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs • Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment • Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement • Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team • Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics • Action patient feedback to deliver a higher quality service to drive higher patient satisfaction • Maintain accurate, timely documentation to support continuity of care and quality assurance • Buddy with new starters as required to mentor on how to coach safely and to a high quality • Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging • Participate in conducting auditing and feedback from peers • Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols • Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred • Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) • Proactively surface patient insights with your team and business to inform service improvements.

Job Requirements

  • Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
  • You’ve managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period
  • You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
  • Deep in motivational interviewing and behaviour change frameworks
  • You take clinical safety seriously and know how to escalate effectively
  • You're operating in a fast-paced digital health environment and can adapt to changing priorities.

Benefits

  • What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
  • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
  • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
  • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
  • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

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