• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs • Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment • Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement • Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team • Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics • Action patient feedback to deliver a higher quality service to drive higher patient satisfaction • Maintain accurate, timely documentation to support continuity of care and quality assurance • Buddy with new starters as required to mentor on how to coach safely and to a high quality • Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging • Participate in conducting auditing and feedback from peers • Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols • Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred • Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) • Proactively surface patient insights with your team and business to inform service improvements.

• Thorough review and analysis of prepared medical records • Provide expert, advisory-only opinions regarding the claimant’s current condition and potential future medical needs • Respond to clinical questions to support claims management • Deliver clear, well-supported written reports within an expected turnaround time of 5 days • No face-to-face interaction with claimants; this is a record-review–only role

• Evaluating medical records • Preparing concise clinical summaries • Providing independent medical opinions in response to specific questions posed by clients • Conducting evidence-based clinical assessments • Participating in peer-to-peer discussions when necessary • Answering client-specific questions regarding diagnoses, treatment plans, rehabilitation services, and functional outcomes • Applying current clinical guidelines and standards of care to all reviews

• As a CGS Hmong Chinese Document Reviewer you will play a key role in supporting various aspects of the company's litigation portfolio including eDiscovery activities, workflow management, and litigation support. • Conduct research and draft responses for a variety of post-conviction motions • Conduct research and draft memorandums on questions of law for direct appeals pending before the court and pretrial motions for criminal cases pending at the Federal Court. • Examines, prepares, and processes a wide variety of technical legal documents that are characteristically voluminous and complex in format. • Reviews incoming materials and determines the need for assembly and preparation of a variety of legal documents, e.g., motions, orders, answers, pleadings, subpoenas, etc. • Obtains needed information from case files, law enforcement agencies, civil client agencies, or other sources, and submits completed legal documents to the appropriate client assistant attorney for review and approval. • Prepares such legal actions as indictments, complaints, search warrants, judgments, applications, notices, affidavits, summonses, subpoenas, rules to show cause, proofs of claim, motions for summary judgment, dismissals, satisfactions of judgment, etc. • Ensures legal documents are in conformance with rules governing style and format; • Provides assistance to client attorneys in preparing trial notebooks, assembling jury instructions, compiling witness and exhibit lists. Prepares discovery for plaintiffs and/or defendants in accordance with governing rules and regulations and with the approval of the assigned attorneys. Uses original and online legal resources to verify citations and statutory references contained in legal documents and to ensure citations are complete and consistent with source material; • Composes original letters not requiring legal interpretations, but that require a good working knowledge of legal and administrative procedures and terminology; • Produces a variety of written documents and materials utilizing a wide range of office software applications;