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Implementation Advisor
Location
United States
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Implementation Advisor
Higher Logic
• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of the Higher Logic product suite. • Define, plan, and implement the deliverables and tasks required for successful implementations using a standard project management methodology to guide projects in a consistent and organized manner. • Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion. • Understand existing processes and recognize and propose changes to improve quality, reduce costs, and accelerate timelines as well as share best practices and product knowledge with peers and team members. • Provide user training via the Web or on-site for onboarding and the effective use of the software and best practices. • Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation. • Work cross functionally with internal teams to resolve and report technical product issues, test new features, and collect client requirements post-sale. • Conduct all business in accordance with Higher Logic policies and procedures. • This position will work on Australian, U.S., Canadian, and other projects. The work schedule for this position is Monday, Tuesday, Wednesday 2:00pm ET to 10:00pm ET and Thursday and Friday U.S. hours of 9:00am to 5:00pm ET. • All other duties as assigned.
Job Requirements
- Excellent communication skills, both verbal and written.
- Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets.
- Results-oriented, excellent ability to utilize and manage customer and internal resources to achieve goals.
- Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers.
- Strong organization skills to drive multiple, simultaneous implementations with a high-level of attention to detail.
- Ability to work independently and unsupervised with sharp critical thinking and problem-solving skills.
Benefits
- Competitive compensation.
- Comprehensive health benefits package.
- 401(k) plan with employer match.
- Healthcare and dependent-care flexible spending account.
- Company short-term and long-term disability insurance.
- Company culture that recognizes its employees.
- Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
- Significant advancement opportunities for outstanding performers.
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