Role Description Join our team and help people with hearing loss take the next step towards better hearing and a better quality of life. At GRÜN smiles, we support customers who have shown interest in booking an appointment with one of our partner hearing care specialists. Our role is to guide them through the process, answer their questions and schedule suitable appointments — always with empathy, patience and a strong focus on service quality. This is not a sales role. There is no cold calling, no acquisition and no product support. Instead, you will be part of a meaningful customer service project where many customers are genuinely grateful for the help they receive. - Support customers via phone and/or written communication - Help customers understand the next steps towards booking a hearing care appointment - Schedule appointments with partner stores - Communicate clearly, patiently and professionally - Document customer interactions accurately in our systems - Work closely with your team to ensure a high-quality customer experience - Treat every customer with empathy, especially when communication requires extra patience or clarity Qualifications - Excellent spoken and written English - Strong communication skills and a clear, friendly speaking style - High level of empathy, patience and customer orientation - Reliability and a structured way of working - Confidence using digital tools and customer support systems - Ability to work independently from home - Previous experience in customer service, call centres, appointment scheduling or a similar role is helpful, but not required Requirements - Clear and accessible communication is especially important in this role. Benefits - Remote work from North Macedonia - A respectful and appreciative work environment with room to contribute ideas - A meaningful project where your work genuinely helps people - No sales pressure, no cold calling and no performance bonus pressure - A fixed monthly salary - Full-time employment with 40 hours per week or part-time options with 30–35 hours per week - A two-week paid training programme - Shifts during weekdays and weekends, with a say in scheduling where possible - An international and supportive team - Regular team events, online and offline - A long-term role in a growing company

• Deliver prompt, accurate, and friendly support via chat to enhance customer experience. • Assist customers with product-related questions, troubleshooting, and issue resolution. • Collaborate with cross-functional teams to escalate and resolve complex issues. • Maintain detailed records of customer interactions and feedback to support continuous improvement. • Respond to customer inquiries through live chat in a professional and courteous manner. • Diagnose and troubleshoot technical issues related to Invicta Software products. • Provide clear and concise information on product features, updates, and policies. • Identify opportunities to upsell or cross-sell based on customer needs. • Document all interactions accurately in the customer support system. • Collaborate with product and engineering teams to relay customer feedback and improve service quality. • Stay up to date with product knowledge, company policies, and industry trends.

Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description This is an exciting opportunity for a German-speaking Customer Service Agent to join a highly customer-focused team on a freelance, part-time basis, working remotely. As a Customer Service Agent, you will act as a key point of contact for customers across German-speaking and wider European markets. You will provide professional, friendly, and efficient support through a variety of channels, ensuring every customer interaction reflects the company's commitment to outstanding service. - Handle customer enquiries and resolve issues. - Provide guidance throughout the customer journey. - Help maintain exceptional customer satisfaction levels. Qualifications - Native-level or fluent German (written and spoken). - Strong English communication skills. - Previous experience in customer service, customer support, contact centres, help desks, or client services. - Comfortable handling inbound and outbound calls. - Experience managing email and ticket-based support. - Excellent problem-solving skills. - Strong attention to detail. - Ability to work independently in a remote environment. - High levels of empathy, professionalism, and patience. - Confident using CRM and customer support systems. - Reliable internet connection and suitable home-office setup. Requirements - Experience supporting European customers. - Experience within e-commerce, online marketplaces, retail, or technology businesses. - Interest in photography, videography, creative technology, or specialist equipment markets. - Experience working in multilingual or international environments. Benefits - Work with an internationally recognised and rapidly growing business. - Join a company known for its strong customer focus and commitment to quality service. - Remote-first flexibility. - Collaborative and supportive culture. - Opportunity to work with customers across multiple European markets. - Be part of a business making a positive impact through sustainability and the circular economy. Application Process - Apply via Workable - Screening call with the People team (Virtual, 30 min) - Meet your Line Manager and Team Lead (Virtual, 1 hour) - Team fit and a German Conversation Engagement Details - Freelance / Independent Contractor - Part-Time - Fully Remote - Supporting German-speaking and European customers - Flexible working arrangement - Ongoing contract opportunity