Role Description Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications - High School Diploma or equivalent - Minimum of 6 months of customer service experience - Must be 18 years of age or older - Ability to type at least 25 words per minute - Comfortable with desktop computer systems and have general knowledge of Windows-based systems - Customer service and/or sales experience preferred - College degree preferred but not required Requirements - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals - Communication: Outstanding communication, listening, and analytical skills - Organizational Skills: Strong organizational and problem-solving skills - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Benefits - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs Work from Home Requirements - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace

Role Description This is an exciting opportunity for a German-speaking Customer Service Agent to join a highly customer-focused team on a freelance, part-time basis, working remotely. As a Customer Service Agent, you will act as a key point of contact for customers across German-speaking and wider European markets. You will provide professional, friendly, and efficient support through a variety of channels, ensuring every customer interaction reflects the company's commitment to outstanding service. - Handle customer enquiries and resolve issues. - Provide guidance throughout the customer journey. - Help maintain exceptional customer satisfaction levels. Qualifications - Native-level or fluent German (written and spoken). - Strong English communication skills. - Previous experience in customer service, customer support, contact centres, help desks, or client services. - Comfortable handling inbound and outbound calls. - Experience managing email and ticket-based support. - Excellent problem-solving skills. - Strong attention to detail. - Ability to work independently in a remote environment. - High levels of empathy, professionalism, and patience. - Confident using CRM and customer support systems. - Reliable internet connection and suitable home-office setup. Requirements - Experience supporting European customers. - Experience within e-commerce, online marketplaces, retail, or technology businesses. - Interest in photography, videography, creative technology, or specialist equipment markets. - Experience working in multilingual or international environments. Benefits - Work with an internationally recognised and rapidly growing business. - Join a company known for its strong customer focus and commitment to quality service. - Remote-first flexibility. - Collaborative and supportive culture. - Opportunity to work with customers across multiple European markets. - Be part of a business making a positive impact through sustainability and the circular economy. Application Process - Apply via Workable - Screening call with the People team (Virtual, 30 min) - Meet your Line Manager and Team Lead (Virtual, 1 hour) - Team fit and a German Conversation Engagement Details - Freelance / Independent Contractor - Part-Time - Fully Remote - Supporting German-speaking and European customers - Flexible working arrangement - Ongoing contract opportunity

Role Description We are looking for Customer Advisors with Polish and English to support one of the world's leading e-commerce and digital content platforms. - Assist customers with inquiries related to audiobooks, music, and digital content - Provide friendly, accurate, and professional support - Resolve customer issues efficiently and ensure a positive customer experience - Represent the client's brand with excellence Qualifications - Fluent Polish and English (B2–C1) - Interest in books, authors, audiobooks, or podcasts is an advantage - Strong communication and problem-solving skills - Well-organized, customer-focused, and eager to learn Benefits - Fully remote position in Bulgaria - Working Hours: 10 am – 7 pm (Monday – Sunday) - Competitive salary - Permanent employment contract - Unlimited access to one of the biggest audiobook libraries in the world - Additional health and life insurance - 21 days paid annual leave - Food vouchers - Paid training and coaching - Career growth opportunities within a global company - Supportive international work environment

Title: Customer Service and Support Supervisor Location: Salem United States Job Description: Salary Range: $5,907 - $9,143 Position Type: Employee Position Title: Customer Service and Support Supervisor Job Description: Home - Oregon State Parks Salem, Oregon Welcome Statement Oregon Parks and Recreation Department (OPRD) is proud to care for Oregon’s extraordinary landscapes and rich cultural history. The department serves its visitors and all Oregonians through its properties and programs, and recognizes that the state’s resilience and beauty are strengthened by its diverse population. Oregon State Parks are public spaces where all are welcome. We value and serve everyone, and we are committed to providing safe and equitable access to state parks and agency programs. The department will not tolerate racism, harassment, discrimination or intimidation in any form. Your New Role As a Permanent, full-time, Business Operations Supervisor 2, you will provide strategic leadership and oversight for OPRD's frontline customer service team. In this role, you will ensure the effective delivery, efficiency, and continual improvement of agency-wide support and call center services. Your responsibilities will include supervising staff, managing performance, guiding training and development, overseeing budgets, and maintaining high service quality aligned with agency goals. You will deliver essential operational and administrative support to central office managers and employees, while ensuring the Information Call Center operates in an inclusive, customer-focused, and efficient manner. This position also coordinates backup support across multiple agency sections and divisions, including direct assistance to the Director, Executive Team, and Commission. Additionally, you will lead day-to-day operations, drive continuous improvement initiatives, and manage the call center platform contract, policies, and system enhancements. For a complete review of the position and responsibilities please click here. This position has the potential for hybrid-remote work; however, travel expenses to Salem for required in-person duties are not reimbursed. What's in it for you: An exciting opportunity to help millions of visitors connect with the top state parks across America; working alongside a dedicated, skilled, and passionate team of professionals. Additional benefits include: - Work/life balance, 11 paid holidays a year, and a competitive benefits package. - Advancement and learning opportunities that will help grow your career with the State of Oregon. Minimum Qualifications: - Four years of lead work, supervision, or progressively related experience; OR - one year of related experience and a bachelor’s degree in a related field. Special Requirements: - To be hired, a criminal record and driving record check must be completed that meets OPRD Criteria at the time of hire, and throughout employment while also maintaining a valid driver’s license. Desired Attributes: - Demonstrated success in training, motivating, assigning and evaluating work, disciplining, and coaching. - Experience recognizing, addressing, and managing conflict in a business or professional setting. - Experience making decisions related to workflow, priorities, and assignments. - Experience managing operations, projects, or teams. - Experience providing proactive, efficient customer service. - Experience managing a phone call center. - Proficiency with word processing, spreadsheets, databases, and electronic file management. - Experience evaluating statutory, rule, or system changes to ensure rules, processes, or procedures are compliant and meet all necessary requirements. - Skill presenting information clearly and logically, both orally and in writing.