INVICTA SOFTWARE

• Provide first-level technical support via phone, email, or in-person for hardware, software, and connectivity issues. • Install, configure, and maintain desktop and laptop computers, including operating systems and applications. • Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices. • Assist with user account management, including password resets and access permissions. • Document incidents and resolutions accurately in the ticketing system. • Coordinate with vendors and escalate complex issues to higher-level IT staff when necessary. • Support IT initiatives such as hardware rollouts, software upgrades, and security compliance. • Maintain an up-to-date knowledge base and contribute to continuous improvement of support procedures.

• Manage and organize incoming and outgoing emails to maintain efficient communication flow. • Support internal teams by drafting, proofreading, and sending email communications. • Maintain email records and assist in monitoring email campaigns and responses. • Monitor and manage the company’s general email inboxes, ensuring timely responses and appropriate routing. • Draft, edit, and format emails for various departments, ensuring clarity and professionalism. • Coordinate with team members to gather information needed for email communications. • Assist in scheduling and sending email campaigns using email marketing platforms. • Maintain accurate records of email correspondence and track follow-ups. • Identify and flag urgent or sensitive emails for prompt attention. • Ensure compliance with company policies and data privacy regulations in all email communications. • Support the IT team with basic troubleshooting of email-related issues when necessary.

• Serve as the primary liaison between Invicta Software and its clients, vendors, and internal teams. • Manage inbound communications efficiently and professionally. • Provide administrative support to ensure smooth daily operations. • Maintain a welcoming and organized virtual front desk environment. • Answer and route incoming calls promptly and courteously using virtual phone systems. • Respond to emails and online inquiries with professionalism and accuracy. • Schedule appointments, meetings, and coordinate calendars for team members as needed. • Maintain and update contact lists and client information databases. • Assist with general administrative tasks such as data entry, document management, and correspondence. • Collaborate with various departments to support internal communication flow. • Handle occasional ad-hoc tasks to support company operations remotely.

Role Description Invicta Software is seeking a dedicated and detail-oriented Chat Support Assistant to join our dynamic customer support team. This role is vital in delivering exceptional real-time assistance to our users, ensuring their experience with our software is seamless and positive. As a Chat Support Assistant, you will be the first point of contact for customers seeking help, providing timely and effective solutions while maintaining a professional and empathetic tone. This position offers the opportunity to grow within a fast-paced, technology-driven environment. - Deliver prompt and accurate responses to customer inquiries via chat. - Resolve user issues efficiently while maintaining high customer satisfaction. - Collaborate with internal teams to escalate and resolve complex problems. - Contribute to continuous improvement of support processes and knowledge base content. - Engage with customers through live chat to address questions, troubleshoot issues, and provide product guidance. - Document and track customer interactions accurately in the support system. - Identify and escalate priority cases to relevant departments as needed. - Maintain up-to-date knowledge of Invicta Software products and services. - Assist in creating and updating support materials to enhance customer self-service options. - Contribute to team goals by sharing insights and feedback from customer interactions. Qualifications - High school diploma or equivalent; associate or bachelor’s degree preferred. - Previous experience in customer support, preferably in a chat or online environment. - Excellent written communication skills with strong attention to detail. - Ability to multitask and manage time effectively in a fast-paced setting. - Proficiency with chat platforms and basic CRM or ticketing software. - Strong problem-solving skills and a customer-centric mindset. - Availability to work flexible hours, including evenings or weekends if needed. Benefits - Competitive salary with performance-based incentives. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career growth. - Supportive and inclusive work culture focused on collaboration. - Flexible work arrangements and remote work options. - Access to the latest technology and tools to excel in your role.

• Support the payroll process by preparing and verifying employee data. • Ensure compliance with payroll policies, tax laws, and regulatory requirements. • Assist in maintaining accurate payroll records and documentation. • Respond promptly to payroll-related inquiries from employees and management. • Process payroll data including hours worked, overtime, bonuses, and deductions. • Verify and reconcile payroll information to ensure accuracy before submission. • Maintain and update employee payroll records in the payroll system. • Assist with payroll audits and prepare reports as needed. • Coordinate with HR to track employee leave, benefits, and changes affecting payroll. • Support month-end and year-end payroll closing activities. • Handle confidential information with discretion and professionalism.

• Provide prompt, accurate, and professional responses to customer inquiries via live chat. • Assist customers with product information, technical support, and issue resolution. • Maintain a positive and helpful tone to foster strong customer relationships. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement by providing feedback on common customer concerns and chat processes. • Monitor multiple chat conversations simultaneously while maintaining attention to detail.

• Accurately enter and process records orders into the company’s system in a timely manner. • Verify order details for completeness and accuracy before submission. • Coordinate with internal departments to resolve discrepancies or missing information. • Maintain up-to-date records and documentation related to order entry activities. • Respond professionally to client inquiries regarding order status and updates. • Assist in identifying process improvements to enhance order entry efficiency. • Adhere to company policies and data privacy regulations at all times. • Support the team with additional administrative tasks as needed.

Role Description Invicta Software is seeking a detail-oriented and reliable Data Entry Assistant to join our dynamic team. This role is crucial in ensuring accurate and timely data management, supporting various departments to maintain high-quality information flow. If you have a keen eye for detail and enjoy working in a fast-paced environment, this opportunity offers a chance to contribute directly to our operational success. - Accurately input, update, and maintain data across multiple platforms and databases. - Support the team by verifying data integrity and resolving discrepancies. - Assist with organizing and managing digital and physical records to ensure accessibility and compliance. - Enter data from various sources into company systems with high accuracy and speed. - Review and verify data for completeness and correctness before submission. - Identify and correct errors or inconsistencies in data entries. - Maintain confidentiality and security of sensitive information. - Collaborate with team members to streamline data entry processes and improve efficiency. - Assist in generating reports and summaries as needed. - Perform routine backups to ensure data preservation. Qualifications - High school diploma or equivalent; additional certification in data management or related fields is a plus. - Proven experience in data entry or administrative support roles. - Proficiency with Microsoft Office Suite, especially Excel, and familiarity with database systems. - Strong attention to detail and ability to spot errors quickly. - Excellent organizational and time management skills. - Ability to work independently and as part of a team. - Good communication skills and a professional attitude. Benefits - Competitive salary and performance-based incentives. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career growth. - Supportive and inclusive work environment. - Flexible work schedules and remote work options. - Paid time off and holiday benefits.

• Deliver prompt, accurate, and friendly support to customers via chat. • Resolve inquiries efficiently while maintaining high service standards. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement of support processes and knowledge resources. • Respond to customer inquiries through live chat in a professional and courteous manner. • Identify customer needs and provide appropriate solutions or escalate when necessary. • Document interactions and maintain accurate records of customer communications. • Work closely with technical and product teams to stay informed about updates and troubleshoot issues. • Assist in creating and updating support documentation and FAQs. • Maintain a calm and positive attitude during high-volume periods.

• Manage and maintain calendars for multiple team members, including meetings, deadlines, and events. • Coordinate scheduling requests from clients, vendors, and internal staff, ensuring availability and conflict resolution. • Communicate schedule changes promptly and clearly to all relevant parties. • Assist with organizing virtual meetings and conference calls, including sending reminders and preparing necessary materials. • Track and document scheduling data to identify trends and improve planning processes. • Collaborate with cross-functional teams to support project milestones and deadlines. • Utilize scheduling software and tools to streamline calendar management and reporting.