Role Description - Assist with design and configuration of OCI networking components including VCNs, subnets, and routing configurations. - Configure and maintain gateways, routing tables, and network security components. - Support configuration and troubleshooting of VPN connectivity. - Configure and maintain Network Security Groups and security lists. - Support DNS configuration and load balancing services within OCI. - Monitor network performance using OCI monitoring and logging services. - Troubleshoot connectivity, latency, and firewall related issues. - Document network configurations and operational procedures. - Support network environments that follow federal security standards and secure cloud architecture practices. - Participate in incident response and root cause analysis related to network issues. Qualifications - DoD 8570 / 8140 Security+ or equivalent. - 7 to 10 years of experience supporting enterprise network infrastructure or cloud networking environments. - Bachelor's Degree.

Role Description As a Sr. Network Engineer at Melaleuca, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. You will play a key role on a team of network engineers, provide technical expertise, and ensure the stability and scalability of our network. This position is responsible for high-level network planning, design, configuration, and optimization. This role also provides training to the other engineers on new technologies being implemented. Responsibilities - Involved in planning, implementing, and supporting network projects, identifying risks, documenting and communicating migration plans to improve our infrastructure. - Provide guidance and direction related to globally diverse traditional and software-defined networking strategies, interconnectivity and best practices. - Work with business stakeholders to define requirements and system goals and identify and resolve business systems issues. - Provide support of existing networks, including configuration of Cisco routers, switches, wireless, remote access, WAN devices and services. - Recommend and implement new technologies to support business needs and improvements through education of peers and business leaders. - Create and maintain accurate and current technical documentation and configurations for all aspects of our global network. - Monitor global network for outages and performance issues, and make tuning adjustments based on results. - Perform preventative maintenance services on all devices within area of responsibility including network hardware/software update scheduling, installing, and testing. - Coordinate with carriers for circuit turn-ups, sizing, procurement, outages and migrations. - Be available for on-call rotation and possible travel when needed. - Manage all tasks and projects, and ensure that all items are tracked in the ticketing system and being handled in a manner that meets or exceeds established OLAs and SLAs. - Promote teamwork within the team and foster cooperation with other groups and departments. - Maintain current knowledge of emerging trends in the network technology market. Qualifications - This role is remote but individuals must live in or be open to relocate to ID, UT. - Experience with Cisco Next Gen Firewalls and Firewall Management Center FTD 7.X preferred. - 6+ years of hands-on networking and troubleshooting experience in a multiprotocol environment. - 5+ years’ experience maintaining current router and switch technology, and routing protocols (e.g., BGP, MPLS, EIGRP, etc.). - 4+ years’ experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices and DHCP services. - 3+ years’ experience with network security products and protocols (e.g., IPS/IDS, IPSEC VPN). - CCNP preferred. - Experience with network monitoring, logging, and management platforms (e.g., Solarwinds, Splunk, ThousandEyes, AppDynamics, etc.). - Experience with Cisco Nexus 9k, 7k, 5k, ISR, ASR. - Experience with Meraki wireless. - Demonstrated leadership ability. - Ability to perform essential duties and responsibilities with efficiency and accuracy. - Ability to analyze problems and create solutions. - Must work independently and professionally. - Excellent written and verbal communication skills. - Ability to work under stress and work overtime as needed. Benefits - Award Winning Culture. - Flexibility in a fast-paced team dedicated to a feel-good lifestyle brand. - Company parties and discounts around the community. - Open-door policy and first-name basis culture. - Recognized by Forbes as one of America's Best Employers and Best Employers for Women. - USA Today recognized Melaleuca as one of America's Best Stores and Most Trusted Brands for 2025. - Located in a vibrant community with numerous outdoor activities. - Competitive wage and comprehensive benefits including a longevity bonus. - On-site fitness center, free concierge service, and employee restaurant.

• Design, implement, maintain, and optimize Cisco and Fortinet network infrastructure. • Configure and support firewalls, routers, switches, VPNs, and wireless technologies. • Monitor network performance and proactively identify opportunities for improvement. • Troubleshoot and resolve complex network and security issues. • Provide escalation support for Help Desk and infrastructure incidents. • Develop and maintain network documentation, procedures, and standards. • Collaborate with internal teams, vendors, and clients to support business objectives. • Participate in infrastructure projects and technology initiatives. • Assist with maintaining high levels of network availability, security, and performance. • Participate in an on-call rotation and support after-hours needs when required.

Role Description The Billing Account Specialist role is to resolve global customer queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence and ensuring customers are up to date in payments. Network Billing Operations involves managing and processing billing for network services. This includes: - Generating invoices - Tracking payments - Resolving billing issues The goal is to ensure accurate and timely billing for customers. Key tasks involve: - Maintaining billing records - Handling customer inquiries - Ensuring compliance with billing policies Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. Qualifications - Any Graduation - 1 to 3 years of experience Requirements - Strong communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone - PC literate with experience of a range of software packages (MS Office) - Ability to pay attention to detail, to make conscious effort to understand causes and to address issues - Problem solver with very good analytical skills, able to spot issues that need to be investigated - Time management skills – ability to track work independently and in a timely manner - Negotiation skills to ensure customer satisfaction in alignment with business objectives - University education is an advantage, preferably in Business, Economics - Strong communication skills in English, both oral and written (B2 level) - Additional foreign language (B2 level) is an advantage - Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage Work Experience - The team follows a 24x5 operational schedule, providing continuous support Monday through Friday globally. - Employees work 9-hour shifts (including breaks) on a rotating basis. - Work from home supported. Roles and Responsibilities - Demonstrates abilities to investigate and resolve billing inquiries, billing disputes and billing non-payment issues raised by internal/external customers - Validates issues, including validation in billing tools and with interested parties - Reviews contracts and service guides - Prepares credits for approval or approves independently based on adjustment amount - Escalates properly within escalation guidelines to achieve resolution - Secures resolution on non-payment issues - Performs work under supervision and guidance from experienced levels and within defined SLAs for quality, response time and productivity Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.