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Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales. Accenture es una empresa que ayuda a las organizaciones a construir su núcleo digital, optimizar sus operaciones y acelerar el crecimiento de ingresos. Creemos que nadie debe ser discriminado por sus diferencias. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos.

Network & Services Operation Associate

Location

Worldwide

Posted

5 days ago

Salary

0

Seniority

Mid Level

Job Description

Network & Services Operation Associate

Accenture

Role Description The Billing Account Specialist role is to resolve global customer queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence and ensuring customers are up to date in payments. Network Billing Operations involves managing and processing billing for network services. This includes: - Generating invoices - Tracking payments - Resolving billing issues The goal is to ensure accurate and timely billing for customers. Key tasks involve: - Maintaining billing records - Handling customer inquiries - Ensuring compliance with billing policies Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. Qualifications - Any Graduation - 1 to 3 years of experience Requirements - Strong communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone - PC literate with experience of a range of software packages (MS Office) - Ability to pay attention to detail, to make conscious effort to understand causes and to address issues - Problem solver with very good analytical skills, able to spot issues that need to be investigated - Time management skills – ability to track work independently and in a timely manner - Negotiation skills to ensure customer satisfaction in alignment with business objectives - University education is an advantage, preferably in Business, Economics - Strong communication skills in English, both oral and written (B2 level) - Additional foreign language (B2 level) is an advantage - Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage Work Experience - The team follows a 24x5 operational schedule, providing continuous support Monday through Friday globally. - Employees work 9-hour shifts (including breaks) on a rotating basis. - Work from home supported. Roles and Responsibilities - Demonstrates abilities to investigate and resolve billing inquiries, billing disputes and billing non-payment issues raised by internal/external customers - Validates issues, including validation in billing tools and with interested parties - Reviews contracts and service guides - Prepares credits for approval or approves independently based on adjustment amount - Escalates properly within escalation guidelines to achieve resolution - Secures resolution on non-payment issues - Performs work under supervision and guidance from experienced levels and within defined SLAs for quality, response time and productivity Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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