• Manage fiber network projects from market definition through activation and full deployment • Assist teams with defining and reviewing project requirements, scope, goals, and deliverables • Support project teams through planning, execution, monitoring and controlling of each market’s build schedule; ensuring accuracy to regular forecasting cadences • Apply and track changes control processes through the market build lifecycle • Communicate project expectations, status, issues, and risks to team members and stakeholders, including visually representing the work and tracking progress • Create and track meaningful metrics to determine program health and success • Communicate market build statuses and risk mitigation plans to all levels of leadership • Facilitate daily meetings for all parties involved in a project to ensure objectives are met • Identify and resolve issues and conflicts within the project • Escalate issues that cannot be resolved in a timely manner • Coach, mentor, and motivate project team members in a positive, collaborative manner • Oversee existing processes & policies and implement enhancements to optimize processes while delivering high-quality projects.

• Lead a high-performing team of Sr. Leads and Instructional Designers • Oversee the end-to-end lifecycle of projects from initiation to completion • Analyze team metrics regarding utilization and operational efficiency • Conduct deep-dive reviews into Service Level Agreements (SLAs) • Compile and report team statistics for Quarterly Business Reviews (QBR) • Serve as the primary point of contact for client communications • Support onboarding of new team members and conduct regular one-on-ones

• Lead and scale technical program management for large, multi-year, multi-team initiatives in partnership with cross-functional leadership team • Drive end-to-end program delivery from estimation and business case approval through execution, go-live readiness, product launch and benefit reporting post-go-live • Partner with Technology and Product leadership to align technical strategy with business priorities and customer outcomes • Lead roadmap and project plan development, identifying technical and business dependencies across cross-functional teams and various platforms • Partner with Architecture and Technical Leads to guide technical trade-off decisions • Translate complex technical concepts into clear, actionable insights for senior executives • Act as a trusted advisor to senior leadership on delivery risk, investment trade-offs and execution strategy • Anticipate and resolve systemic delivery challenges, technical risks, and organizational bottlenecks • Own program governance, including dependency management, risk mitigation, metrics, and executive-level reporting • Ensure strong change management and communication strategies • Champion agile and modern delivery practices

• Own quarterly Board meetings and retreats. • Own weekly S-team meetings. • Create and maintain systems that support senior leadership in driving accountability and effective decision-making, including business reviews and offsites. • Represent the CEO’s priorities across cross-functional initiatives. • Maintain strict confidentiality while operating in a dynamic and rapidly evolving environment. • Plan and execute on-site and off-site meetings and events; lead or support special projects as needed.