• Lead and scale technical program management for large, multi-year, multi-team initiatives in partnership with cross-functional leadership team • Drive end-to-end program delivery from estimation and business case approval through execution, go-live readiness, product launch and benefit reporting post-go-live • Partner with Technology and Product leadership to align technical strategy with business priorities and customer outcomes • Lead roadmap and project plan development, identifying technical and business dependencies across cross-functional teams and various platforms • Partner with Architecture and Technical Leads to guide technical trade-off decisions • Translate complex technical concepts into clear, actionable insights for senior executives • Act as a trusted advisor to senior leadership on delivery risk, investment trade-offs and execution strategy • Anticipate and resolve systemic delivery challenges, technical risks, and organizational bottlenecks • Own program governance, including dependency management, risk mitigation, metrics, and executive-level reporting • Ensure strong change management and communication strategies • Champion agile and modern delivery practices

• Own quarterly Board meetings and retreats. • Own weekly S-team meetings. • Create and maintain systems that support senior leadership in driving accountability and effective decision-making, including business reviews and offsites. • Represent the CEO’s priorities across cross-functional initiatives. • Maintain strict confidentiality while operating in a dynamic and rapidly evolving environment. • Plan and execute on-site and off-site meetings and events; lead or support special projects as needed.

• Design and lead support program infrastructure • Manage technical issue resolution and escalation • Directly manage Customer Support Technician and recruit new talent • Build and maintain knowledge base to reduce ticket volume • Monitor customer health indicators and coordinate retention interventions

Job Description Summary Entity Worker Type Worker Sub-Type​ Cost Center Pay Rate Type Pay Grade Pay Range Scheduled Weekly Hours Work Shift Job Description MUSC is a nationally-recognized academic health sciences center committed to excellence in teaching, research, and patient-care innovation. The MHA program prepares graduates for careers as healthcare administrators, executives, policy leaders, and other advanced roles in the healthcare industry. The program is offered in both residential and online formats and emphasizes healthcare leadership, strategic management, health policy, healthcare finance, and organizational leadership in healthcare settings. The MHA program is accredited by the Commission on Accreditation of Healthcare Management Education (CAHME). Small class sizes, strong faculty mentorship, and flexible format options make this program well-suited to working professionals and full-time students seeking to advance in healthcare leadership roles. The adjunct faculty for the MHA programs will join a dynamic team that bridges academic rigor and real-world healthcare management practice, supporting learners as they move into roles that drive organizational excellence and strategic leadership in healthcare. Primary Responsibilities Serve as an instructor for one or more MHA courses per academic year (typically 2-3 courses per year for adjunct status) Design and deliver high-quality instruction, including lectures (synchronous or asynchronous), discussion facilitation, assignment design, assessment, and feedback Maintain office hours (virtual or in-person) and respond to student inquiries in a timely manner Monitor student engagement and performance; intervene or refer to program support as needed Collaborate with the division director and other faculty to ensure course content is current, evidence-based, and aligned with student learning outcomes Participate in faculty orientation/training for online pedagogy and residential instruction; abide by university policies on academic integrity, accessibility, and teaching best practices Engage in periodic program reviews and mentor students in assigned courses Adjunct faculty may also serve as mentors or advisors for applied projects, supporting students through healthcare management analysis, writing, and professional development processes Minimum Qualifications Faculty teaching graduate and post-baccalaureate coursework must have earned a doctorate/terminal degree in the teaching discipline or a related discipline. Therefore, the minimum qualifications for this adjunct appointment are: Doctoral degree in Healthcare Administration/Management, Business Administration/Management (with at least 18 graduate credit hours in Healthcare Administration/Management), Health Services Management, or a closely related field from a regionally accredited institution. Evidence of successful teaching experience in a Healthcare Administration program in higher education. Demonstrated potential to contribute to research and grant activities in Healthcare Administration. Alternatively, in rare cases where the terminal degree is lacking, a master's degree in a relevant discipline plus a documented professional qualification may be considered, including: At least 18 graduate semester hours in healthcare administration or related discipline; and Significant professional experience (e.g., 5+ years) in healthcare administration, healthcare management, healthcare operations, strategic planning, healthcare finance, or related roles, and evidence of continuing professional development (certifications, publications, presentations, etc.) in the field. Preferred Qualifications Experience teaching in graduate programs (residential and/or online) Demonstrated ability to use learning-management systems (e.g., Brightspace, Canvas, Blackboard), virtual classroom technologies, and engage adult learners Active participation in professional organizations such as ACHE, MGMA, HFMA, or other relevant healthcare management associations Professional certifications such as FACHE, CHFP, CPCS, CMPE, or equivalent Experience in healthcare administration, healthcare operations, strategic planning, healthcare finance, health policy, or healthcare quality improvement Record of peer-reviewed publications or presentations in healthcare administration, health services research, or related fields Ability to contribute to curriculum design, continuous quality improvement, accreditation compliance (CAHME), and student mentorship At MUSC, remote positions may be filled by candidates residing in the following states: Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, and Wisconsin. Note: Candidates residing in Hawaii, Indiana, Louisiana, New Jersey, New Mexico, or West Virginia may be considered on a case-by-case basis with institutional approval. Remote positions are not available in U.S. territories or international locations. Additional Job Description If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees