• Prospecting and Lead Generation: Responsible for finding and organizing new commercial landscaping opportunities. • Decision Maker Research: Find actual humans who can make or influence decisions. • Outreach and Follow-Up: Drive outbound outreach and follow-up through email, phone, LinkedIn, CRM tasks, and coordination with our onsite team. • Quote Coordination and 72-Hour Proposal Standard: Coordinate proposals quickly when quote requests come in. • Cold Quote System: Build a system to proactively quote strong-fit commercial properties before they ask. • Coordination With Onsite Team: Work closely with onsite team. • CRM, Pipeline, and Reporting: Keep sales activity clean, visible, and accountable.

Role Description The Care Scheduling Representative is an entry-level outbound contact center role responsible for: - Contacting health plan members. - Coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care. - Working from assigned outreach lists and engaging members through professional and compassionate communication. - Documenting call outcomes accurately and supporting members in accessing appropriate healthcare services. This role is ideal for individuals with: - Strong customer service skills. - Attention to detail. - Results-driven mindset. - A desire to help members navigate their healthcare needs. Qualifications - High school diploma or GED required. - 1–2 years of customer service, call center, healthcare support, or related experience. - Strong verbal and written communication skills. - Ability to build rapport and engage members over the phone. - Basic computer proficiency, including navigating multiple systems simultaneously. - Strong attention to detail and accurate documentation skills. - Ability to manage time effectively and work independently. - Reliable attendance and punctuality. Requirements - Conduct outbound calls to members from assigned call lists. - Verify member information and establish rapport during outreach. - Educate members on the importance of follow-up care with their Primary Care Provider (PCP). - Assist members with scheduling PCP appointments and addressing scheduling barriers when possible. - Follow approved call guides, scripts, and workflows. - Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems. - Update member records and apply appropriate dispositions based on call results. - Maintain productivity, quality, and compliance standards in a contact center environment. - Demonstrate empathy, professionalism, and the ability to manage resistance. - Collaborate with team members and leadership to support operational goals. - Adhere to HIPAA and all company confidentiality and compliance requirements. Benefits - Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

• Engage with business owners and senior decision-makers from inbound and outbound leads • Build rapport quickly and position Knightsbridge as the trusted partner of choice • Guide prospects from initial contact through to signed engagement agreements • Qualify opportunities to ensure alignment and value creation • Handle objections with confidence and professionalism • Collaborate with internal advisory and sales teams for seamless client handovers • Maintain accurate records in the CRM system • Consistently achieve and exceed client acquisition targets

• Lead national and regional business development strategy focused on insurance carriers, TPAs, independent adjusters, and brokers. • Own the lifecycle of target accounts: identification, relationship development, onboarding, and long-term account success. • Assist in developing and executing a national and regional business development strategy aligned to Canadian market conditions and organizational growth objectives. • Maintain a high level of knowledge relating to the carrier initiatives and assist in system alignment. • Manage revenue growth targets and ensure National Account coverage goals are met. • Act as an ambassador of the SERVPRO brand within the Canadian insurance industry. • Conduct structured quarterly and annual business reviews with key accounts to assess performance, growth opportunities, and program alignment. • Serve as a bridge between national insurer relationships and franchise-level execution.