Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra - We see you. We hear you. We’ve got you. - and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.
Care Scheduling Representative
Location
United States
Posted
17 hours ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Care Scheduling Representative
Matrix Medical Network
Role Description The Care Scheduling Representative is an entry-level outbound contact center role responsible for: - Contacting health plan members. - Coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care. - Working from assigned outreach lists and engaging members through professional and compassionate communication. - Documenting call outcomes accurately and supporting members in accessing appropriate healthcare services. This role is ideal for individuals with: - Strong customer service skills. - Attention to detail. - Results-driven mindset. - A desire to help members navigate their healthcare needs. Qualifications - High school diploma or GED required. - 1–2 years of customer service, call center, healthcare support, or related experience. - Strong verbal and written communication skills. - Ability to build rapport and engage members over the phone. - Basic computer proficiency, including navigating multiple systems simultaneously. - Strong attention to detail and accurate documentation skills. - Ability to manage time effectively and work independently. - Reliable attendance and punctuality. Requirements - Conduct outbound calls to members from assigned call lists. - Verify member information and establish rapport during outreach. - Educate members on the importance of follow-up care with their Primary Care Provider (PCP). - Assist members with scheduling PCP appointments and addressing scheduling barriers when possible. - Follow approved call guides, scripts, and workflows. - Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems. - Update member records and apply appropriate dispositions based on call results. - Maintain productivity, quality, and compliance standards in a contact center environment. - Demonstrate empathy, professionalism, and the ability to manage resistance. - Collaborate with team members and leadership to support operational goals. - Adhere to HIPAA and all company confidentiality and compliance requirements. Benefits - Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
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