Role Description The Care Scheduling Representative is an entry-level outbound contact center role responsible for: - Contacting health plan members. - Coordinating and assigning caregivers, clinicians, or healthcare resources to patients at the appropriate time and location to ensure timely delivery of care. - Working from assigned outreach lists and engaging members through professional and compassionate communication. - Documenting call outcomes accurately and supporting members in accessing appropriate healthcare services. This role is ideal for individuals with: - Strong customer service skills. - Attention to detail. - Results-driven mindset. - A desire to help members navigate their healthcare needs. Qualifications - High school diploma or GED required. - 1–2 years of customer service, call center, healthcare support, or related experience. - Strong verbal and written communication skills. - Ability to build rapport and engage members over the phone. - Basic computer proficiency, including navigating multiple systems simultaneously. - Strong attention to detail and accurate documentation skills. - Ability to manage time effectively and work independently. - Reliable attendance and punctuality. Requirements - Conduct outbound calls to members from assigned call lists. - Verify member information and establish rapport during outreach. - Educate members on the importance of follow-up care with their Primary Care Provider (PCP). - Assist members with scheduling PCP appointments and addressing scheduling barriers when possible. - Follow approved call guides, scripts, and workflows. - Accurately document all member interactions, outreach attempts, appointment details, and call outcomes in designated systems. - Update member records and apply appropriate dispositions based on call results. - Maintain productivity, quality, and compliance standards in a contact center environment. - Demonstrate empathy, professionalism, and the ability to manage resistance. - Collaborate with team members and leadership to support operational goals. - Adhere to HIPAA and all company confidentiality and compliance requirements. Benefits - Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

• Engage with business owners and senior decision-makers from inbound and outbound leads • Build rapport quickly and position Knightsbridge as the trusted partner of choice • Guide prospects from initial contact through to signed engagement agreements • Qualify opportunities to ensure alignment and value creation • Handle objections with confidence and professionalism • Collaborate with internal advisory and sales teams for seamless client handovers • Maintain accurate records in the CRM system • Consistently achieve and exceed client acquisition targets

• Lead national and regional business development strategy focused on insurance carriers, TPAs, independent adjusters, and brokers. • Own the lifecycle of target accounts: identification, relationship development, onboarding, and long-term account success. • Assist in developing and executing a national and regional business development strategy aligned to Canadian market conditions and organizational growth objectives. • Maintain a high level of knowledge relating to the carrier initiatives and assist in system alignment. • Manage revenue growth targets and ensure National Account coverage goals are met. • Act as an ambassador of the SERVPRO brand within the Canadian insurance industry. • Conduct structured quarterly and annual business reviews with key accounts to assess performance, growth opportunities, and program alignment. • Serve as a bridge between national insurer relationships and franchise-level execution.

• Own the full wholesale partner acquisition cycle, from identifying and qualifying prospects to negotiating and closing partnerships with the capacity to drive 500+ seats • Drive multi-location enterprise wins across franchise networks, restaurant groups, property management, assisted living, and similar verticals, managing complex, multi-stakeholder deals from first contact through signed agreement • Build, refine, and document the acquisition-style sales process for wholesale and large multi-location prospects, creating a repeatable motion that scales beyond this role • Develop and execute a structured outbound motion across cold outreach, email campaigns, social, events, and referrals, with the discipline to prioritize ruthlessly and the creativity to break through in competitive accounts • Lead high-stakes consultative discovery and executive-level solution conversations, earning credibility with senior decision-makers across IT, Operations, and Finance at complex organizations • Shape and influence outbound campaign strategy with Marketing, providing field intelligence on messaging, targeting, and content that drives response from wholesale and multi-location prospects • Drive cross-functional alignment with Sales Leadership and Product on deal strategy, enablement materials, and onboarding plans for wholesale partners and large prospects, serving as the subject matter expert on this segment • Leverage AI tools throughout the sales workflow, including account research, target list building, personalized outreach, meeting prep, and deal intelligence, to accelerate pipeline creation and improve deal quality • Maintain accurate opportunity tracking, pipeline hygiene, and reliable forecasts in Salesforce • Represent FluentStream at industry events, franchise shows, and partner conferences • Translate field learnings into actionable insights for Product, Marketing, and Channel teams, actively contributing to the evolution of our wholesale and multi-location go-to-market strategy