• Conduct the customer journey for Tekla PowerFab end to end. • Lead installation, configuration, and delivery of remote and onsite training. • Proactively drive customer success and retention. • Recruit, train, certify, and manage local technical consulting partners. • Create localized support materials for the Brazilian market.

Role Description - Partner with clinical operation executives to translate care team needs and regulatory requirements into scalable technology specifications. - Drive the design, implementation, and optimization of electronic medical record systems to improve overall clinical user experience. - Evaluate and redesign complex clinical and business workflows to eliminate operational inefficiencies through tailored system solutions. - Develop advanced data solutions, dashboards, and reporting mechanisms to empower leadership with actionable performance metrics. - Lead change management initiatives and end-user education programs to ensure high adoption rates for newly implemented technologies. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. - Bachelor’s degree in healthcare, informatics, information systems, business, or a related field, or an equivalent combination of education and experience preferred. - Minimum of 5 years of progressive experience working within clinical informatics, healthcare IT, business analysis, or systems implementation. - Recent Epic, Cerner or Oracle Health experience. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

• Own end-to-end implementation projects - from onboarding through successful adoption, ensuring on-time and high-quality delivery for enterprise customers. • Collaborate with Customer Success, Product, and Engineering teams to translate client requirements into scalable, product-based solutions. • Configure and tailor Anecdotes’ GRC platform to align with customer environments, processes, and controls. • Act as a subject matter expert internally, helping the organization understand customer use cases, challenges, and opportunities for product enhancement. • Manage multiple projects simultaneously, maintaining strong communication with stakeholders across all levels.

• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.