• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Role Description Responsible for processing all types of cashier transactions. Reports to Supervisor. - Process payments or payoffs using internal servicing software. - Review as well as sorting payments or payoffs received by overnight and regular mail. - Communicate with other departments to process rejected payments and payoffs. - Assist with Branch Payment Interface, wires, transmittals, reports, and account research. - Comply with the Code of Conduct and regulatory training requirements. - Successfully complete annual regulatory compliance training. - Additional duties as assigned. Qualifications - High School Diploma or equivalent. - 1+ years of cash handling or accounting experience in a high-volume setting. - Superior data entry, basic math, and cash balancing skills. - Solid PC skills: Proficient with Microsoft applications. - Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. Requirements - Experience with MSP. - Experience in mortgage servicing. - Bank Teller experience. Benefits - Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. - Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. - 401 (K) Plan with company match. - Paid Vacation, Sick, Personal and Holidays.

Role Description The Implementation Consultant - Incident Reporting (Canada) configures, optimizes, and launches First Due’s Incident Reporting module for Canadian Fire and EMS agencies across the Canada Practice’s Essentials, Core, and Enterprise tiers. This role pairs with Canadian Implementation Managers to deliver incident-reporting implementations that meet provincial reporting requirements and First Due delivery standards. It is accountable for configuration quality, customer training delivery, and module-level outcomes for assigned Canadian customers. - Implementation delivery - Configure and optimize the First Due Incident Reporting module for Canadian customers, taking each from kickoff through go-live efficiently and to standard. - Partner with Canadian Implementation Managers to deliver projects across agencies of varying size and complexity, from volunteer departments to metro and provincial customers. - Translate customer reporting requirements into the most efficient configuration path to the desired end state, balancing best practice against provincial constraints. - Deliver customer training and enablement on incident-reporting workflows, ensuring operational readiness and reporting accuracy at handoff. - Maintain time entry and project status in Rocketlane to the Canada Practice’s standards, including weekly time-tracking compliance. - Provincial compliance and domain expertise - Maintain working knowledge of Canadian provincial fire incident reporting standards and requirements across provinces. - Configure Incident Reporting to the applicable provincial reporting requirements for assigned accounts. - Support customers through provincial reporting submission, validation, and data-quality expectations. - Surface compliance-driven product gaps to the Manager, Implementation (Canada) and the broader Incident Reporting function, with documented detail. - Product expertise and feedback - Maintain a full understanding of Incident Reporting functionality, configuration options, current and upcoming sprint features, and the product roadmap. - Document product gaps arising during Canadian implementations and partner with Product to ideate solutions, with priority on compliance-driven gaps. - Provide standards guidance to both customers and First Due’s Product organization on Canadian incident-reporting requirements. - Develop awareness of competitor incident-reporting capabilities in the Canadian market. - Cross-functional partnership - Coordinate daily with Canadian Implementation Managers and peer Canada Practice consultants on shared projects. - Partner with First Due’s broader Incident Reporting function to keep configuration patterns and product expertise consistent across the platform. - Partner with Technical Services when data migration is in scope for a Canadian account (Canadian data work staffed with Canada-resident resources only). - Participate in regional and national user group meetings, virtually and in person. Qualifications - Three or more years of customer-facing implementation, professional services, or product specialist experience in a SaaS environment (Level II: five or more, including ownership of complex incident-reporting configurations). - Experience in public safety software or operations, preferably Canadian Fire or EMS. - Working knowledge of the Canadian Fire/EMS market and provincial incident reporting and compliance standards. - Ability to take a customer request, determine the desired end state, and provide a straightforward path to the most efficient solution. - Strong analytical and critical-thinking skills. - Excellent written and verbal communication skills. - Exceptional project management skills across multiple concurrent customer engagements. - Patient, responsive, supportive, and respectful; adept at presenting, absorbing feedback, and working through obstacles. - Eligible to work in Canada and a current Canada resident (data sovereignty requirement). - Experience with Rocketlane or comparable implementation tooling. Preferred Qualifications - Direct experience as a firefighter, fire officer, or records/reporting officer in a Canadian agency. - Familiarity with provincial fire incident reporting systems and requirements. - Bilingual English/French (asset; required for Quebec-region accounts). - Working knowledge of Salesforce. Benefits - Comprehensive compensation and benefits package for eligible employees. - Competitive pay, medical, dental, and vision coverage. - FSA/HSA, 401(k), flexible PTO. - Fully remote workplace. - Technology stipend. - Opportunities for advancement. - Other benefits and perks that set our team apart.

• Develop and maintain pension calculations within the Civica pensions software framework**• Analyse scheme rules, technical documentation and legislation to implement calculation changes and enhancements**• Create and maintain unit tests and comprehensive test scenarios**• Act as a subject matter expert on customer projects and software implementations**• Work within an Agile Scrum environment to deliver agreed project outcomes**• Attend customer, project and technical meetings to gather and understand requirements**• Support product testing and quality assurance activities as part of the development lifecycle**• Produce technical documentation, user guides and supporting materials for new functionality**• Provide support to customers using existing applications in line with agreed service levels**• Contribute to the future design and development of the Civica pensions software suite**• Share knowledge and best practice with colleagues across the team