Role Description At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empower their team to achieve success. They tackle difficult problems through collaborative efforts, take ownership of results, and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find fulfillment in challenging work. We are building a new, integrated care model to support patients with kidney disease. If you want to help lead to a better future for kidney patients, then you may be a great fit for the Regional Operations Manager role with DaVita Integrated Kidney Care (IKC). The Regional Operations Manager will lead the team from a home office (remotely) and be able to travel as needed within the specified region. The role involves engaging with IKC teammates, cross-functional teams, and local dialysis providers within the market. Essential Duties and Responsibilities - Effectively manage Disease Management programs in designated market or geography. - Review and analyze data to drive patient care outcomes in programs across the market. - Build and manage effective relationships with internal and external clients. - Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed. - Provide leadership to direct reports. - Manage all teammate employment/HR activity such as payroll, PTO, hiring, onboarding duties, professional development, performance management, and disciplinary actions when necessary. - Ensure compliance with all applicable regulations and DaVita policies. - Monitor risk management and quality assurance compliance. - Achieve quality and metric goals in Integrated Kidney Care programs. - Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses, and others as needed. - Evaluate processes to ensure cost effectiveness and reduce operational expenses. - Implement initiatives and analyze impact to outcome expectations. - Create and submit reports and analysis of teammate performance as needed. Qualifications - Minimum of 3-5 years’ management experience leading and managing teams required. - Demonstrates experience managing to data-driven outcomes and process improvement required. - Strong communication on medical management, operational, and business-related issues. - Minimum of 1-2 years’ experience in clinical nursing leadership highly preferred. - RN license preferred. - Current CPR certification required. - Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required. - Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required. Requirements - Directly supervise a team of Care Coordinators and Engagement Specialists and their day-to-day operations. - Provide your Regional team of Care Coordinators and Engagement Specialists with direct support, at regular intervals, and encourage professional growth. - Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc. - Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met. - Partner with People Services regarding any employee relations issues, timely & appropriately. - Facilitate teammate development (coaching, mentoring, training). - Complete teammate evaluations and establish quarterly & annual goals. - Collaborate with direct reports and upper management to create & implement those professional development goals. - Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures. - Understand basic wage & hour laws, as well as federal, state & local laws/regulations. - Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary. - Review & approve time for non-exempt direct reports. - Track overtime, attendance and PTO. - Conduct formal ad hoc training. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more. - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.