• Partner with the Repair Value Stream (RVS) and Materials Management networks to execute action plans • Collaborate on Steam Turbine and Generator Repairs & Upgrade products for customer value • Execute the strategy to participate in Major and Minor outages • Contribute to the global repair & upgrades forecasting models • Recommend measures to continuously improve forecast models • Support emergent customer issues by directing resources • Collaborate with One Field Service and Parts fulfillment centers to identify capabilities gaps • Create business cases and executive summaries for senior leaders • Provide Kaizen leadership and implement Lean tools and strategies

• Coordinate onboarding and orientation for physicians and providers, including setup and training on telehealth platforms, audiovisual (AV) systems, EMR, and communication tools • Serve as a liaison between clinical teams, IT, and operations to ensure seamless system access and functionality • Support physician scheduling processes and assist with staffing models and forecasting to meet service demand • Monitor provider utilization and contribute to workforce planning efforts • Ensure compliance with organizational standards, documentation requirements, and system usage protocols • Maintain and evaluate demand and supply models to forecast trends and optimize planning strategies.

• Own two critical pillars of our fintech business: bookkeeping operations and capital operations • Build and lead the operational foundation for Jobber's bookkeeping product • Run the operational backbone of Jobber's lending products • Build and own the reporting that gives leadership real-time visibility into capital performance, and bookkeeping health • Design and document the policies, controls, and standard operating procedures that underpin your areas of ownership • Partner closely with Support, Legal, Finance, Product, Analytics and Engineering to ensure compliance and operational requirements get embedded early

• Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps. • Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions. • Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows. • Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings. • Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance. • Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.