• Mapear los procesos end-to-end del área de Soluciones de Pago mediante diagramas de flujo, BPMN u otras metodologías, asegurando documentación precisa, actualizada y accesible para los equipos internos. • Analizar los procesos vigentes para detectar ineficiencias, cuellos de botella, duplicidades o riesgos operacionales, proponiendo mejoras con criterio de impacto y viabilidad. • Liderar la implementación de cambios de proceso aprobados, coordinando con los equipos operativos y tecnológicos para garantizar adopción efectiva y rollout sin incidencias. • Verificar que los procesos documentados y ejecutados cumplan con los estándares regulatorios CMF y las políticas internas de control de riesgo operacional de Tenpo. • Mantener actualizado el repositorio de procedimientos, manuales operativos y matrices de control del área, asegurando versionamiento y trazabilidad de cambios. • Participar activamente en iniciativas de automatización y digitalización de procesos del área, levantando requerimientos de negocio y coordinando con Tl y Producto. • Diseñar materiales de onboarding y capacitación sobre procesos del área para nuevos integrantes del equipo y stakeholders relacionados.

• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels. • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions. • Providing customers with assistance in managing their account and conducting account maintenance tasks. • Handling account queries about account balances, payments and any other concerns. • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential. • Use various database systems and technology to deliver great customer care. • Follow communication procedures, guidelines and policies. • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability. • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle. • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques. • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts. • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests. • Complete income and expenditure assessments with customers and agree appropriate forbearance.

Title: Credit & Collections Analyst Location: Bengaluru, India Category: Finance & Accounting Job Description: The opportunity Unity Technologies is looking for a Credit and Collections analyst to be an integral part of our revenue accounting operations team! You will be working cross-functionally with our Sales, Finance, Legal and Revenue accounting operations team. The ideal candidate will have a strong attention to detail and be able to work in a collaborative, fast-paced environment. In this role, you will be focused on performing credit checks, reviewing new cash collections, resolving unapplied cash and reconciling accounts to reduce aged receivables. At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re redefining development, solving hard problems, and enabling the success of our community. Inclusion at Unity is driven by one overarching framework: Empathy, Respect, and Opportunity. This is a hybrid position based in our Bangalore office. General working hours for this role will be 2pm-11pm IST during the weekdays. Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position. What you'll be doing - Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information - Monitor, review, follow-up and resolve issues related to overdue account receivables - Contact customers with past due invoices, exercising considerable judgment, professionalism and tact. - Escalate issues to Supervisor and Account Managers when their intervention or awareness is required. - Perform account reconciliations to ensure that outstanding balances are correct What we're looking for - 3+ years of credit and collections experience in a fast-paced SAS/high-tech industry - Experience with Workday, Netsuite, Zuora and/or Salesforce - Excellent communication skills and the ability to communicate effectively across departments and at different levels - Knowledge of excel at an intermediate level You might also have - Adept at handling shifting priorities and meeting deadlines - Proven attention to detail - Proactive and eager to learn and try new things - Ability to work with team members spread across multiple locations. Additional information - Relocation support is not available for this position - Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality.

• Assist management with the approval of collection department adjustments. • Meet with payer representatives and vendors to address outstanding issues. • Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards. • Provide training and orientation to new employees. • Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting. • Review problematic accounts to determine how to resolve for zero balance resolution. • Run and record daily and monthly individual collector productivity reports for the manager. • Document account activity in a timely manner. • Ensure compliance with all state and federal billing regulations. • Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. • Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.