Title: Credit & Collections Analyst Location: Bengaluru, India Category: Finance & Accounting Job Description: The opportunity Unity Technologies is looking for a Credit and Collections analyst to be an integral part of our revenue accounting operations team! You will be working cross-functionally with our Sales, Finance, Legal and Revenue accounting operations team. The ideal candidate will have a strong attention to detail and be able to work in a collaborative, fast-paced environment. In this role, you will be focused on performing credit checks, reviewing new cash collections, resolving unapplied cash and reconciling accounts to reduce aged receivables. At Unity, you’ll make a difference. In a collaborative, fast-growing environment, we’re redefining development, solving hard problems, and enabling the success of our community. Inclusion at Unity is driven by one overarching framework: Empathy, Respect, and Opportunity. This is a hybrid position based in our Bangalore office. General working hours for this role will be 2pm-11pm IST during the weekdays. Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this position. What you'll be doing - Perform credit checks for new customer accounts and update credit for existing customers based on positive/negative information - Monitor, review, follow-up and resolve issues related to overdue account receivables - Contact customers with past due invoices, exercising considerable judgment, professionalism and tact. - Escalate issues to Supervisor and Account Managers when their intervention or awareness is required. - Perform account reconciliations to ensure that outstanding balances are correct What we're looking for - 3+ years of credit and collections experience in a fast-paced SAS/high-tech industry - Experience with Workday, Netsuite, Zuora and/or Salesforce - Excellent communication skills and the ability to communicate effectively across departments and at different levels - Knowledge of excel at an intermediate level You might also have - Adept at handling shifting priorities and meeting deadlines - Proven attention to detail - Proactive and eager to learn and try new things - Ability to work with team members spread across multiple locations. Additional information - Relocation support is not available for this position - Work visa/immigration sponsorship is not available for this position Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program Life at Unity Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality.

• Assist management with the approval of collection department adjustments. • Meet with payer representatives and vendors to address outstanding issues. • Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards. • Provide training and orientation to new employees. • Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting. • Review problematic accounts to determine how to resolve for zero balance resolution. • Run and record daily and monthly individual collector productivity reports for the manager. • Document account activity in a timely manner. • Ensure compliance with all state and federal billing regulations. • Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. • Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we’re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020. About the Role As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You’ll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive’s mission and values. What You'll Do - Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals. - Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy. - Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately. - Generate cases for rebates related to vendor finance cash applications. - Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success. - Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors. - Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution. - Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries. - Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards. - Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information. - Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines. - Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA. - Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information. - Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps. - Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary. Your Background That Likely Makes You A Match - 1-2 years’ experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus). - Proven ability to process payments with high attention to accuracy and detail. - Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers. - Independent, adaptable, and comfortable in a fast-paced, changing environment. - High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus). - Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously. - Receptive to feedback, open to learning, and continuous improvement. - Ability to work effectively under pressure and meet strict deadlines. - Bachelor’s (BA/BS) in Accounting, Finance, or a related field preferred. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

• Conducts monthly pre-billing review and data quality analysis to ensure that invoices delivered to customers and providers are accurate. • Regularly receives and processes client and provider adjustments to ensure month end invoices are correct. • Uses a variety of collection techniques and forms relationships with business clients to resolve payment issues and escalate collection efforts as necessary. • Submits specialty billing for PACE and Medicaid clients using EDI software portal, reconciles EOBs, denied claims and conducts accounts receivable follow-up. • Updates pricing on orders in system to ensure invoice accuracy for special items, agreements, substitutions, and unauthorized deliveries. • Functions as a key contact person for all billing data integrity matters for clients, vendors, and various internal departments. • Creates and develops reports to address management needs; analyzes information to identify issues and recommends process improvements as appropriate. • May manage special billing & collections projects. • Protects company’s intellectual property and the privacy of customers’ data • Performs other duties as assigned or apparent.