• Planning, initiating, managing, executing and closing out programs • Assist VA in the execution of targeted program goals

• The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. • Responsible for coordination and communication between key client and internal AVI-SPL stakeholders. • Ensure the highest level of customer satisfaction throughout all aspects of the sales, project & service lifecycle. • Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account. • Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary. • Manage and drive financial accountability throughout the various aspects of the account to ensure additional KPI metrics are achieved as necessary. • Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction. • Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy.

• Own the end-to-end lifecycle of localized asset production across multiple simultaneous workstreams — keeping timelines tight, stakeholders informed, and blockers resolved. • Act as the connective tissue between CreatorGlobal’s internal production teams and our localization partners, overseeing handoffs, revision cycles, and final deliverables to ensure every output meets required specifications. • Intake requests from production and brand partnerships teams, engage studios and partners to gather financial quotes, and communicate clear cost summaries to internal stakeholders to make informed decisions. • Build and steward CreatorGlobal’s network of external localization vendors and studio partners — managing onboarding, developing long-term strategic relationships, and securing the terms and capacity we need to scale. • Work cross-functionally with production, strategy, and operational leadership to keep programs aligned with business priorities, while continuously improving the SOPs and workflows.

• Own and manage the Career & Enterprise Development portfolio, ensuring alignment with enterprise strategy, leadership development, business and talent priorities. • Operate within a governance framework to strategically consult, intake requests, prioritize initiatives, and allocate resources based on strategic business & talent priorities • Manage governance boards and portfolio reviews, ensuring accountability, transparency, and compliance. • Serve as a trusted advisor to Business Leaders, HRBPs, and Talent Management on Enterprise Learning. • Define and oversee evaluation frameworks to measure adoption, promotion, retention, readiness, and business impact. • Track and report on program outcomes, leveraging data to demonstrate measurable business value and continuous improvement. • Own program budgets, forecast needs, and align spend with strategic and enterprise goals. • Balance global resources and capacity across portfolios to ensure scalable delivery. • Integrate new AI technologies, modalities, and approaches to enhance leadership development programs. • Stay ahead of global trends in Learning & Development, Enterprise Learning and talent development, technology, including AI application, and applying insights to programs. • Foster diversity, equity, and inclusion across all initiatives, ensuring programs are representative and globally relevant. • Partner with external vendors, universities, and thought leaders to bring cutting-edge practices into the portfolio.