AVI-SPL

• The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. • Responsible for coordination and communication between key client and internal AVI-SPL stakeholders. • Ensure the highest level of customer satisfaction throughout all aspects of the sales, project & service lifecycle. • Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account. • Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary. • Manage and drive financial accountability throughout the various aspects of the account to ensure additional KPI metrics are achieved as necessary. • Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction. • Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy.

• Provide creative technology design support, in partnership with XTG Creative Technologists, for XTG and their partners • Translate customer requirements of XTG Creative Technologist or Creative Partner vision into functional system designs and proposals • Communicate design intent with hand sketches, electronic drawings, renderings, diagrams, outlines, storyboards, and/or narratives • Take ownership of problem-solving • Develop engineering and architectural (RCP/Floor Plan) drawings, calculations, and facilitate coordination with other disciplines and trades • Review pre-construction design and documentation • Assist with technical design pricing and identify any logistical challenges • Generate functional system descriptions and block diagrams • Provide engineering support to project installation team when needed • Serve as Customer liaison for engineering inquiries • Meet with vendors/prospective vendors to help evaluate products and identify new creative technologies • Post sales project consultation • Review and validate the work of lower-level Design Engineers • Support of meetings outside of local time zones is required (approximately 20 times per year)

• Define, develop, and execute the product vision, strategy, and roadmap for Supply Chain and Procurement capabilities • Lead development of new features throughout the entire product development life cycle • Own, manage and prioritize the product backlog for Supply Chain and Procurement • Develop detailed Epics, Features, and Product Backlog Items • Ensure all new functionality meets predefined acceptance criteria • Coordinate release planning, testing, and implementation activities with program managers and stakeholders • Collaborate across business units to align priorities and secure consensus on feature delivery • Review completed development work and provide final functional sign-off for feature releases • Serve as the primary liaison between business stakeholders and IT • Partner with Business Architects and ERP Functional Architects to map business capabilities to D365 F&O system functionality • Maintain a strong functional and technical understanding of D365 F&O architecture

• Partner with the Senior Production Manager to plan and execute event productions that deliver measurable results • Serve as the primary point of contact for event requestors • Develop realistic project scopes and estimates, maintaining accountability for the budget and resource allocation throughout the project lifecycle • Conduct essential event site visits prior to productions to perform technical assessments of the space • Provide expert production advice to clients, internal stakeholders and service delivery managers • Coordinate postproduction projects and utilize basic editing experience to create and assemble short-form corporate videos and broadcast assets • Source and negotiate production estimates with external partners and manage vendor payments through finance SOPs • Oversee daily coordination and design of live event productions, maintaining industry standards

• Accelerates demand generation, sales pipeline growth, and marketing programs • Supports frontline sales managers in executing effective UCC Cloud go to market strategies • Actively partners with focused collaboration solution partners or manufacturers to promote Cloud sales • Provides leadership to ensure business outcomes, user experience and ongoing user adoption are attained

• Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the company's current client base. • Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management • Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed • Exhibit a consultative sales approach to determine a customer's visual collaboration needs. • Develop price quotations and bid responses that are complete accurate and profitable. • Prepare contracts and pricing strategies for targets accounts and submit all required documentation • Work with the installation team to ensure a smooth transition from sale to installation • Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota • Attend and participate in weekly office sales meetings • Meet or exceed aggressive monthly GP quota • Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory • Establish professional relationships with manufacturer sales and sales engineering personnel. • Actively use internal databases to complete client contact information provide detailed notes and track pending activities • Follow up on leads within 24 hours of client inquiry • Represent company at technological briefings and trade shows as assigned • Participate in training and professional development activities as prescribed by management • Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month