• The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. • Responsible for coordination and communication between key client and internal AVI-SPL stakeholders. • Ensure the highest level of customer satisfaction throughout all aspects of the sales, project & service lifecycle. • Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account. • Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary. • Manage and drive financial accountability throughout the various aspects of the account to ensure additional KPI metrics are achieved as necessary. • Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction. • Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy.

• Own the end-to-end lifecycle of localized asset production across multiple simultaneous workstreams — keeping timelines tight, stakeholders informed, and blockers resolved. • Act as the connective tissue between CreatorGlobal’s internal production teams and our localization partners, overseeing handoffs, revision cycles, and final deliverables to ensure every output meets required specifications. • Intake requests from production and brand partnerships teams, engage studios and partners to gather financial quotes, and communicate clear cost summaries to internal stakeholders to make informed decisions. • Build and steward CreatorGlobal’s network of external localization vendors and studio partners — managing onboarding, developing long-term strategic relationships, and securing the terms and capacity we need to scale. • Work cross-functionally with production, strategy, and operational leadership to keep programs aligned with business priorities, while continuously improving the SOPs and workflows.

• Own and manage the Career & Enterprise Development portfolio, ensuring alignment with enterprise strategy, leadership development, business and talent priorities. • Operate within a governance framework to strategically consult, intake requests, prioritize initiatives, and allocate resources based on strategic business & talent priorities • Manage governance boards and portfolio reviews, ensuring accountability, transparency, and compliance. • Serve as a trusted advisor to Business Leaders, HRBPs, and Talent Management on Enterprise Learning. • Define and oversee evaluation frameworks to measure adoption, promotion, retention, readiness, and business impact. • Track and report on program outcomes, leveraging data to demonstrate measurable business value and continuous improvement. • Own program budgets, forecast needs, and align spend with strategic and enterprise goals. • Balance global resources and capacity across portfolios to ensure scalable delivery. • Integrate new AI technologies, modalities, and approaches to enhance leadership development programs. • Stay ahead of global trends in Learning & Development, Enterprise Learning and talent development, technology, including AI application, and applying insights to programs. • Foster diversity, equity, and inclusion across all initiatives, ensuring programs are representative and globally relevant. • Partner with external vendors, universities, and thought leaders to bring cutting-edge practices into the portfolio.

• Manage a portfolio of municipal client accounts encompassing BusPatrols stop arm enforcement programs at the community level business unit, considering BusPatrol’s business strategy, complex regulations and supervisory expectations, including how they apply in a municipal environment. • Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest. • Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest. • Monitor political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans • Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment • Lead escalation response and resolution planning for client issues and high-impact service needs • Oversee and guide internal team members, providing leadership and accountability for individual and team goals • Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling • Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment • Contribute to revenue forecasting and annual operating planning