• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). • Conduct workshops and demos for stakeholders and end users. • Collaborate with internal teams and clients to ensure high-quality delivery. • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. • Perform ongoing Discovery and CMDB maintenance • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc. • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. • Comfortable working in Agile environments with active sprint participation and backlog grooming.

• Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements. • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations. • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions. • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making. • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives. • Perform code reviews and ensure adherence to development standards, platform governance, and best practices. • Support platform upgrades, patching, and performance optimization activities. • Troubleshoot and resolve platform defects, integration issues, and production support requests. • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements. • Contribute to technical documentation, knowledge transfer, and cross-team collaboration. • Other duties as assigned.

Role Description NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM. The Senior Software Engineer- ITOM is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you to use your skills and experience to come up with innovative solutions to achieve customer goals. What You Will Be Doing - Interface with end-users, IT teams and key stakeholders to gather systems requirements for Integrations - Customize ServiceNow applications and facilitate rollout of new applications, module -ITOM (CMDB/ Discovery) - Configure integrations between ServiceNow via REST/SOAP web and other applications - Experience in Flow designer, Business rules, Scripting, Integrations & Logic implementations - Strong experience with Custom API & Integrations processes and can guide customers through understanding technical solutions to their business requirements - Interact with technical SMEs to get necessary environment information to support your service map and event work - Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders - Participate in user acceptance testing of the resulting maps, impact rules and event management work - Promote your update sets and data across applicable SN environments - Remediate any production incidents that arise related to this scope - Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns - Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency Qualifications - 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services) - Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud - Experience working with ITOM and any bi-directional, automated integration between two systems - Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations - Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes - Ability to create technical design documents and user documentation Education - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience Certifications & Knowledge - The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. - It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. - Preferred Certifications: - ITIL Foundation - ServiceNow CSA and CAD Benefits NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com .

• The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience. • This role partners closely with IT, Security, HR, Finance, and other business stakeholders to translate process needs into scalable, maintainable platform capabilities. • As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards. • For internal candidates, this role represents advancement into a specialized platform development path, requiring strong technical aptitude, disciplined configuration practices, and the ability to deliver reliable ServiceNow solutions while collaborating across functional teams.