• Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements. • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations. • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions. • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making. • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives. • Perform code reviews and ensure adherence to development standards, platform governance, and best practices. • Support platform upgrades, patching, and performance optimization activities. • Troubleshoot and resolve platform defects, integration issues, and production support requests. • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements. • Contribute to technical documentation, knowledge transfer, and cross-team collaboration. • Other duties as assigned.

Role Description NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM. The Senior Software Engineer- ITOM is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you to use your skills and experience to come up with innovative solutions to achieve customer goals. What You Will Be Doing - Interface with end-users, IT teams and key stakeholders to gather systems requirements for Integrations - Customize ServiceNow applications and facilitate rollout of new applications, module -ITOM (CMDB/ Discovery) - Configure integrations between ServiceNow via REST/SOAP web and other applications - Experience in Flow designer, Business rules, Scripting, Integrations & Logic implementations - Strong experience with Custom API & Integrations processes and can guide customers through understanding technical solutions to their business requirements - Interact with technical SMEs to get necessary environment information to support your service map and event work - Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders - Participate in user acceptance testing of the resulting maps, impact rules and event management work - Promote your update sets and data across applicable SN environments - Remediate any production incidents that arise related to this scope - Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns - Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency Qualifications - 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services) - Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud - Experience working with ITOM and any bi-directional, automated integration between two systems - Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations - Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes - Ability to create technical design documents and user documentation Education - A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience Certifications & Knowledge - The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. - It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. - Preferred Certifications: - ITIL Foundation - ServiceNow CSA and CAD Benefits NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com .

• The ServiceNow Developer is a hands-on technical contributor within the IT organization, responsible for designing, developing, configuring, and supporting ServiceNow solutions that improve business workflows, operational efficiency, and user experience. • This role partners closely with IT, Security, HR, Finance, and other business stakeholders to translate process needs into scalable, maintainable platform capabilities. • As a ServiceNow Developer, you will help build and enhance the ServiceNow platform, develop integrations and automations, support ITSM and related workflows, and ensure solutions are secure, well-documented, and aligned with platform standards. • For internal candidates, this role represents advancement into a specialized platform development path, requiring strong technical aptitude, disciplined configuration practices, and the ability to deliver reliable ServiceNow solutions while collaborating across functional teams.

Title: ServiceNow Architect Location: Remote, USA Job Description: Remote Full Time Experienced Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. ServiceNow Architect Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Experience: 8+ years Salary: 100k - 150k Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits. Employment Terms & Visa Policy This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies. This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved. We do not engage in C2C, 1099, or third-party arrangements for this role. BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. Candidates must be willing to work directly as a full-time W2 employee of Bright Vision Technologies and contribute to our in-house SOW deliverables. No new H1B sponsorship is available for this role. However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates. For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience. Job Summary We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio.