Title: ServiceNow Architect Location: Remote, USA Job Description: Remote Full Time Experienced Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. ServiceNow Architect Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Experience: 8+ years Salary: 100k - 150k Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits. Employment Terms & Visa Policy This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies. This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved. We do not engage in C2C, 1099, or third-party arrangements for this role. BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. Candidates must be willing to work directly as a full-time W2 employee of Bright Vision Technologies and contribute to our in-house SOW deliverables. No new H1B sponsorship is available for this role. However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates. For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience. Job Summary We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

• Lead the architecture, design, and implementation of ServiceNow solutions • Translate customer requirements into scalable ServiceNow designs • Serve as the senior technical advisor for ServiceNow projects • Guide platform decisions related to configuration versus customization • Lead discovery sessions, requirements workshops, process design sessions • Communicate complex technical concepts clearly • Provide hands-on support for ServiceNow configuration, development • Ensure delivery teams maintain traceability from requirements to design • Lead CMDB and CSDM design efforts • Ensure ServiceNow solutions align with applicable security requirements • Mentor ServiceNow developers, administrators, business analysts, testers

• Work on the development, configuration and maintenance of solutions within the FSO module, ensuring alignment with business requirements; • Design and implement integrations between ServiceNow and corporate systems using REST, SOAP, IntegrationHub or middleware; • Develop and customize Service Portals, widgets and user interfaces; • Collaborate with architecture, governance and business teams to apply best practices; • Perform technical analysis, testing, troubleshooting and performance optimization; • Prepare and maintain technical documentation for implemented solutions and workflows; • Support rollout projects, upgrades and continuous improvements on the platform;

• Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients • Guides assigned project team on how to get the most of our self-organization • Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks • Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization • Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment • Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving • Facilitates getting work done without coercion, assigning, or dictating the work • Facilitates discussion, decision making, and conflict resolution • Assisting with internal and external communication, improving transparency, and radiating information • Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog • Providing all support to the team using a servant leadership style whenever possible, and leading by example • Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs • Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment • Understands client needs and matches them to relevant services or products; manages client expectations • Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication). • Plan and coordinate all aspects of technical projects from initiation through deliver • Ensure service delivery success and Client satisfaction through effective project management • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables • Identify needed resources for projects while defining and assigning major project roles • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope • Assign and monitor work of project team, providing technical and analytical support and direction • Interface with clients on technical matters as needed • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved • Assist with problem resolution or risk mitigation as needed • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement • Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions • Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information