Gainwell Technologies logo
Gainwell Technologies

Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past

Process Writer

Location

Texas

Posted

1 day ago

Salary

$47K - $67.2K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Process Writer

Gainwell Technologies

• Process Documentation: work closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions • SOP Development: write and maintain clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas • Quality Assurance: conduct periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards • Training Support: collaborate with the training department to align training materials with documented processes • Documentation Standards: develop and implement documentation standards and best practices to ensure consistency and usability across all CX processes • Collaboration: work with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation • Reporting and Communication: track and report progress on documentation projects, ensuring deadlines are met and deliverables are of high quality

Job Requirements

  • Bachelor’s degree required (preferred: healthcare or STEM)
  • Lean Six Sigma knowledge or Green Belt certification preferred
  • Proven experience in process mapping, SOP development, or documentation in complex environments
  • Strong writing skills and attention to detail
  • Proficiency in Microsoft Office and process mapping tools

Benefits

  • generous, flexible vacation policy
  • 401(k) employer match
  • comprehensive health benefits
  • educational assistance
  • leadership and technical development academies

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