UMGC Ventures

• Teach remotely for the Cyber Dev Operations program. • Engage students through frequent interaction that motivates them to succeed. • Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations. • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, acknowledging student accomplishments. • Demonstrate relevant and current subject-matter expertise, helping students connect concepts across their academic program.

• Teach online in the Homeland Security, Intelligence, and Emergency Management programs. • Actively engage students through frequent interaction that motivates them to succeed. • Guide students in collaboration and application of their learning in problem- and project-based learning demonstrations. • Provide rich feedback, utilizing rubrics effectively for assessment of student work. • Demonstrate relevant subject-matter expertise and connect concepts across the program.

• Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targets • Accurately document, maintain, and track all student interactions, information, and progression through the CRM system • Drive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success • Meet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions • Maintain departmental Service Level Agreements in line with management expectation • Possess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term. • Be highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategy • Maintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlines • Contribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are met • Develop referral leads from prospective students, UMGC alumni and /or personal networks • Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process • Act as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departments • Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university • Correspond clearly and effectively with all students and Admissions team members • Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevant • Maintain a mastery of content knowledge for all university, corporate alliance programs and community college agreements • Participate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new students • Provide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversations • Evening, weekend hours and possibly holidays may be required at times based on business need • Perform other duties as assigned

• Teach online for the Master of Science in Environmental Management program & Bachelor of Science in Environmental Health & Safety program. • Actively engage students through frequent interaction that motivates them to succeed. • Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations. • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments. • Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program. • Provide feedback to your program chair on possible curricular improvements.

• Empower students on their UMGC journey by listening, guiding, motivating, and celebrating their success • Manage and coach assigned students from the point of first class start to program completion through proactive service and outreach • Prepare students for academic success by partnering to interpret academic requirements, select appropriate courses and co-create term specific academic plans • Accurately document, maintain, and track student interactions, information, and progression • Act as a liaison for students by assisting with all administrative processes including registration, degree planning, and payment options • Connect students to the right internal and external resources at the right time • Monitor and outreach to students based on attendance, intervene early with at-risk students, and assist students through the satisfactory academic progress process throughout their program • Participate in recruitment activities and student retention initiatives

• Teach remotely for the Criminal Justice & Public Safety Administration program. • Collaborate with program staff and Instructional Design team as a subject matter expert. • Engage students through frequent interaction and motivation for success. • Guide students in collaboration and application of their learning. • Provide regular constructive feedback for assessment of student work. • Demonstrate current subject-matter expertise and connect concepts across academic programs. • Provide feedback on possible curricular improvements.

• Actively partners with learners and develops long term funding plans for their education, helping to remove financial obstacles to academic success. • Consultatively reviews all funding options available based on a learner’s unique circumstance. • Surfaces financial literacy resources and approaches solutions aimed at providing learners with an educational investment aligned with their goals. • Engages with learners in a variety of communication channels including email, SMS (text messaging), live chat, inbound calls, and outbound calls. • Accurately document, maintain, and track all learner interactions, information, and progression through the Customer Relations Management system. • Meet departmentally set metrics standards monthly. • Participate in recruitment and retention activities including attending virtual open house events, information sessions and webinars to offer funding guidance to new and returning learners.

• Teach academic, technical, and business writing remotely. • Actively engage students through frequent interaction that motivates them to succeed. • Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations. • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work. • Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program. • Provide feedback to your program chair on possible curricular improvements.

• Teach in the Health Care Administration program remotely, specifically for courses like Healthcare Financial Management, Healthcare Economics, Financial Management for Healthcare Organizations, and Strategic Financial Management in Healthcare. • Actively engage students through frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning. • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments.

• Actively engage students though frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning. • Guide students in active collaboration and the application of their learning in problem- and project-based learning demonstrations. • Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments. • Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program. • Provide feedback to your program chair on possible curricular improvements.