MDaudit

• Own deployments end-to-end across UAT, pre-production, and production environments • Build, maintain, and continuously improve CI/CD pipelines in Azure DevOps • Manage database deployments as part of every release • Partner with cross-functional teams to understand their release needs • Monitor API observability dashboards and triage issues as needed • Drive the evolution from manual deployment processes to automated, gated pipelines • Make targeted Infrastructure as Code changes (Terraform) when needed • Author runbooks, deployment checklists, and operational documentation

• The CCL Program Writer owns MDaudit's Cerner CCL extract library the scripts that pull clinical events and charge transactions from client Cerner Millennium environments and feed MDaudit's revenue integrity and audit platform. • The role spans the full lifecycle of those extracts: new development as MDaudit adds data sources or product capabilities, ongoing maintenance as Cerner's data model shifts across vendor releases, client-specific localization as new health systems join the portfolio, deployment and install partnership at client sites, and production support when extracts misbehave or downstream ingestion flags an issue. • They may occasionally support pre-sales and solutions engineering on prospect calls and feasibility scoping. • The CCL Program Writer coordinates with client revenue cycle, and client IT and infrastructure teams (SFTP configuration, file paths, extracts, etc.).

• Own the end-to-end content strategy and integrated marketing campaigns that drive demand generation • Partner closely with Marketing, Product, Sales, and Customer Success teams • Develop and maintain a deep understanding of the MDaudit Platform, value propositions, and buyer personas • Create and manage the editorial calendar and content distribution plans • Manage relationships with the PR Agency to develop media pitches, awards submissions, and other content • Establish reporting frameworks and analyze content marketing performance metrics across channels • Proactively leverage AI tools to research, generate, optimize, and personalize content production

• Own day-to-day endpoint management and device security for Windows (and other endpoints as applicable). • Administer Microsoft Intune and Windows Autopilot to deploy, configure, patch, and secure devices. • Provide Tier 2 support for endpoint and access issues. • Ensure devices are compliant, reliable, and ready for employees and contractors. • Maintain device baselines: patching, security settings, disk encryption, and required software. • Partner with Security to monitor and remediate endpoint risks. • Support identity and access tasks in Entra ID (users/groups, MFA, conditional access support, and device join/registration). • Create and maintain documentation (runbooks, standards, and knowledge articles) and keep tickets up to date.

• Build, own, and continuously improve the revenue reporting suite • Produce weekly pipeline reviews and quarterly board-ready revenue reports • Conduct win/loss analysis and surface pricing as a win/loss driver • Own and operate the deal desk end-to-end • Produce quarterly commercial performance reviews

• Support, enhance and build high quality Hayes enterprise software solutions. • Collaborate with onshore and offshore teams working in an agile environment focused on delivering innovative solutions to our customers. • Participate in hands on development, POC’s, bug fixing, unit testing and deployment activities and act as a liaison between the tech and the customer facing teams. • Participate in all phases of SDLC including design, development, testing, deployment, and support. • Design, build and maintain high performing, reusable, and reliable code. • Collaborate with the Product team and other stakeholders to develop solutions that meet specific business objectives. • Be available as needed to support production deployments. • Support, troubleshoot and resolve production issues. • Ability to work on 3rd party tools integration (Okta, Snowflake and ThoughtSpot).

• Build the infrastructure required for optimal ELT of data using cutting-edge AWS ‘big data’ technologies (Glue, Data-Lake, Lambda functions, etc.) and Snowflake technologies. • Identify, design, and implement internal process improvements by optimizing data delivery and enhancing existing frameworks for greater scalability. • Write, do a unit test, and deploy software code conforming to SDLC processes by leveraging the agile methodology. • Implement the software architecture for a given project by creating features and tasks with appropriate estimations using Azure DevOps. • Keep abreast of current trends in system architectures and development environments and support proof-of-concept initiatives to evaluate new technologies. • Provide periodic software code reviews to determine if coding standards and proper architecture design are being adhered to. • Work closely with Technical Support and data-engineering teams to promptly address support tickets for data operations. • Perform development project management task: Collaborate with Business Owners on scoping and requirements for each iteration. • Manage and maintain the progress of development projects. • Work with the security team for disaster recovery preparedness and ensure HITRUST compliance is maintained at all data processing levels. • Ensure data is retained only for the duration of its useful life and per compliance and contractual requirements.

• Generating and closing net-new ARR from enterprise healthcare organizations • Building and managing a high-quality, sustainable pipeline within an assigned territory • Developing executive-level relationships with CFO, Revenue Cycle, Compliance, HIM/Coding, and IT leaders • Partnering with BDRs to drive outbound pipeline creation while maintaining personal prospecting discipline • Leading full-cycle enterprise sales motions from discovery through contract execution • Operating with forecast accuracy and disciplined pipeline hygiene

• Help design, create, and implement systems for Cloud Security on our SaaS platform • Monitor, analyze, and respond to security threats • Shape and enforce security policies, standards, and best practices • Work independently to define strategies and solutions that align with security • Provide technical and security engineering support during pre-sales and post-sales phases • Be the technical liaison for customers regarding security-related topics • Assist with managing disaster recovery and penetration test projects • Support AWS security processes, blueprints, and documentation

• Lead the development and execution of a comprehensive customer lifecycle marketing strategy • Design and launch high-impact, multi-channel programs • Build and optimize personalized customer journeys • Create and distribute high-value content assets • Partner closely with Customer Success Managers, Sales, and Product teams • Proactively mitigate retention risk through triggered programs • Own and scale a best-in-class customer advocacy and reference program • Manage the end-to-end lifecycle campaign calendar • Establish, track, and report on core KPIs • Collaborate cross-functionally with Product Marketing, Content, Creative/Brand, RevOps, and Sales • Evaluate and enhance the annual Customer User Group meeting • Partner with Customer Success and Leadership to launch a Customer Advisory Board program