• Drive successful implementations for Construction-specific accounts with customers ranging from $1M – 50M+ in annual revenue • Manage up to 25 implementations simultaneously • Deliver advanced training, consulting, and implementation services • Perform "Discovery" consultations to uncover additional products and services • Deliver on-site training as a professional technical representative • Support customer success through technical product implementation, consulting, mentoring, training, and support services

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey • Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned • Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency • Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel) • Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

• Lead customers through successful implementations of the Iterable platform • Build relationships with key stakeholders by learning and solving their challenges • Manage internal resources, customer resources, and third parties as needed • Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans • Advocate internally for your customers’ product needs • Effectively manage and complete on-time multiple projects simultaneously • Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process • Keep your project plans and meeting notes organized and up to date in our system of record • Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas • Contribute to innovations in our processes, operations, tools, team structure, and service offerings • Participate in cross-functional improvement initiatives to support the achievement of our OKRs • Travel to onsites in order to gain valuable face-time with key customers

Overview Dynatrace is seeking to add an Engineering Intern to its D1 Customer Success Operations team to address its growing need to enable customers to find the right information at the right time. As an D1 Customer Success Engineering Intern , your work will help create a world where software works perfectly. Your role at Dynatrace Job Description/Your Role at Dynatrace: We are looking for a Business or Computer Science student with junior or senior level standing to join us this summer on our D1 team. This is a full-time, paid internship. Responsibilities: Create Product EOL strategy and processes Build automations and AI to manage the EOL processes for our Products The D1 Intern will partner with VP Operations, Directors of Operations, Data Science, ML Engineers, and Directors for Support, Services, and Customer Success here and will gain hands-on industry experience in the Engineering field. What will help you succeed Education: Currently working towards a Bachelor's degree in Software Engineering or Information Systems Work experience: 0-1 Years. Considering a career in Technology Familiar with one or more of the following technologies: LLM/AI Python Java Strong written and verbal communication skills. Ability to work individually and in a team environment. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards $26/hour Full-time: 40 hours/week 10 weeks: June 8th - August 14th Hybrid