• Lead customers through successful implementations of the Iterable platform • Build relationships with key stakeholders by learning and solving their challenges • Manage internal resources, customer resources, and third parties as needed • Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans • Advocate internally for your customers’ product needs • Effectively manage and complete on-time multiple projects simultaneously • Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process • Keep your project plans and meeting notes organized and up to date in our system of record • Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas • Contribute to innovations in our processes, operations, tools, team structure, and service offerings • Participate in cross-functional improvement initiatives to support the achievement of our OKRs • Travel to onsites in order to gain valuable face-time with key customers

Overview Dynatrace is seeking to add an Engineering Intern to its D1 Customer Success Operations team to address its growing need to enable customers to find the right information at the right time. As an D1 Customer Success Engineering Intern , your work will help create a world where software works perfectly. Your role at Dynatrace Job Description/Your Role at Dynatrace: We are looking for a Business or Computer Science student with junior or senior level standing to join us this summer on our D1 team. This is a full-time, paid internship. Responsibilities: Create Product EOL strategy and processes Build automations and AI to manage the EOL processes for our Products The D1 Intern will partner with VP Operations, Directors of Operations, Data Science, ML Engineers, and Directors for Support, Services, and Customer Success here and will gain hands-on industry experience in the Engineering field. What will help you succeed Education: Currently working towards a Bachelor's degree in Software Engineering or Information Systems Work experience: 0-1 Years. Considering a career in Technology Familiar with one or more of the following technologies: LLM/AI Python Java Strong written and verbal communication skills. Ability to work individually and in a team environment. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards $26/hour Full-time: 40 hours/week 10 weeks: June 8th - August 14th Hybrid

• Configure Atrium Admin settings, permissions, roles, and system parameters. • Set up accounts, tenders, reporting structures, and administrative controls. • Validate configuration accuracy through structured testing. • Identify potential risks or misalignments before go-live. • Document configuration decisions and maintain internal standards. • Partner with Implementation Project Managers to execute project configuration tasks. • Participate in internal and client-facing meetings as needed to clarify requirements. • Track assigned tasks and maintain updates in project management systems. • Assist with testing, validation, and go-live readiness. • Develop working proficiency in Meal Plan Portal configuration, Atrium Connect, Card Production, Access Control integration setup, and Mobile Credential configuration.

• Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged. • Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution. • Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams. • Influence and shape the product by advocating for customer needs and translating them to shipped features.