• Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers) • Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions • Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities • Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios • Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users) • Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators • Track training attendance, completion rates, and satisfaction scores • Gather feedback from training participants to inform continuous improvement • Assist in updating training materials based on product updates and user feedback • Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS) • Identify and recruit Site Champions who can accelerate adoption within their facilities • Develop Champion engagement strategies and provide ongoing mentorship • Facilitate peer learning sessions where successful users share best practices • Create and maintain a Clinical Champion community of practice • Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads • Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers • Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows • Address clinical concerns and questions from frontline providers with empathy and clinical credibility • Participate in VA medical staff meetings and clinical leadership forums as needed • Monitor user feedback and star ratings to identify clinical quality concerns • Review AI-generated documentation examples with users to ensure clinical accuracy and completeness • Escalate patient safety concerns or documentation quality issues to leadership promptly • Support clinical quality assurance activities including chart reviews when requested • Help clinicians understand best practices for reviewing and editing AI-generated notes • Guide clinicians through pre-encounter setup, template selection, and workflow optimization • Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints) • Translate clinical practice realities into actionable feedback for Product and Engineering teams • Support development of specialty-specific workflows and templates based on frontline insights • Support site go-lives by providing clinical presence during launch periods • Conduct post-training check-ins with clinicians to identify early adoption barriers • Monitor activation rates, recording initiation rates, and early utilization patterns • Deploy targeted interventions for users who haven't activated or recorded within expected timeframes • Participate in Site POC Information Forums, sharing insights and gathering barrier feedback • Track user engagement metrics (30-day active users, recording frequency, sustained use rates) • Identify struggling users or low-adoption sites requiring targeted support • Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage) • Implement "we miss you" campaigns and re-engagement strategies • Document successful adoption strategies and share across implementation team • Collect and categorize implementation barriers from Site POCs, users, and support tickets • Conduct root cause analysis on recurring clinical workflow or adoption challenges • Escalate systemic barriers to Director of Customer Delivery with recommended solutions • Collaborate with Support team to resolve technical issues affecting clinical workflows • Participate in sprint retrospectives and continuous improvement discussions • Track and report on training metrics (attendance, satisfaction, time-to-activation) • Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns) • Collect qualitative feedback during office hours and site visits • Document best practices and case studies from high-performing sites • Support quarterly RE-AIM evaluation data collection activities • Prepare site-specific utilization summaries for Site POCs • Contribute clinical insights to weekly team reports • Document lessons learned and recommendations for training/implementation improvements • Participate in customer business reviews when clinical perspective is needed

• Drive successful implementations for Construction-specific accounts with customers ranging from $1M – 50M+ in annual revenue • Manage up to 25 implementations simultaneously • Deliver advanced training, consulting, and implementation services • Perform "Discovery" consultations to uncover additional products and services • Deliver on-site training as a professional technical representative • Support customer success through technical product implementation, consulting, mentoring, training, and support services

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey • Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned • Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency • Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel) • Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

• Lead customers through successful implementations of the Iterable platform • Build relationships with key stakeholders by learning and solving their challenges • Manage internal resources, customer resources, and third parties as needed • Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans • Advocate internally for your customers’ product needs • Effectively manage and complete on-time multiple projects simultaneously • Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process • Keep your project plans and meeting notes organized and up to date in our system of record • Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas • Contribute to innovations in our processes, operations, tools, team structure, and service offerings • Participate in cross-functional improvement initiatives to support the achievement of our OKRs • Travel to onsites in order to gain valuable face-time with key customers