• Deliver a quality learning experience based on guidelines for the position • Consistent and positive client/associate learner interactions. • Provide workflow-oriented learning and solutions • Provides consultative learning on advanced topics and makes recommendations on best practices • Collaborate with Learning Development for quality curriculum on new releases you are teaching • Ability to conduct and execute learning needs recommendations for clients and associates • Continual Personal and Professional Development through delivery technique courses and client interactions/visits • Able to flex to the audience based on the solution you are teaching • Facilitates delivery and implementation of technology-based training for all levels • Primary focus is Learning Delivery • Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity • Understand Dealership Roles • Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization • Able to be on your feet for a work day while onsite with clients.

• Provide administrative support to the IT team • Assist with special projects and various tasks • Gain knowledge of IT functions and collaborate with business professionals

• Manage technical activities required to schedule, design, develop, integrate, test, and field applications and cloud computing resources • Manage the CG-OWL Enterprise Architecture • Update and maintain CG-OWL Department of Defense Architectural Framework (DoDAF) documentation • Conduct analysis of needs and requirements for each product lifecycle phase • Implement Agile development strategies and processes for CG-OWL sustainment and development • Review the DLSA Integration & Configuration Board (ICB) governance and processes • Create test process for the Contractor and USCG • Create operational readiness test cases • Conduct operational readiness tests and submit testing results to the USCG TDL Owner

• Understand underwriting policies, guidelines, practices and procedures • Determine whether to accept, modify, or decline a risk through evaluation of an individual's medical history or physical condition, occupational hazard, and financial background • Communicate effectively both written and verbally to explain underwriting decisions • Influence and champion changes to improve processes while maintaining mortality expectations • Work efficiently to gather information necessary for decision making • Ability to independently work assigned requests with minimal direction • Comfortable with ambiguity