Role Description We are looking for a gospel-centered, results-driven, and detail-oriented Design Support Specialist to join our team. This full-time position, based in Hilliard, Ohio or remote, will focus on creating and maintaining on-brand designs and communications that advance the mission of LifeWise. The role also provides administrative and customer support to employees, volunteers, and senior staff. - Receive, triage, and execute design requests from LifeWise programs via a ticketing system, managing multiple requests at varying stages simultaneously. - Adapt existing templates and systems for new program contexts, and flag when a template needs to be rebuilt rather than stretched. - Maintain organized, accessible file management so assets are findable and handoff-ready. - Collaborate with senior designers and the Creative Director when work escalates beyond brand guidelines or requires a new creative direction. - Document recurring request types and contribute to template or system improvements that reduce future ticket volume. Qualifications - A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith. - Experience in graphic design, including using Canva and Adobe Creative Cloud. - High design standards. - Ability to work with and effectively communicate with users of all levels of knowledge and skill. - Exceptional customer service. - Advanced ability to anticipate, diagnose, and problem solve. - Bachelor’s degree (preferred). - Strong verbal and written communication skills. - Comfortable with routinely shifting demands. Benefits - From $48,000 per year. - Medical, dental, and vision coverage for qualified employees. - Retirement plan, including employer match. - Unlimited PTO for qualified employees. Company Description

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success. • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software. • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation. • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations. • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products. • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes. • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience. • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner. • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records. • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them. • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty. • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success. • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software. • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation. • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations. • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products. • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes. • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience. • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner. • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records. • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them. • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty. • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

Assist the Head Coach with daily operations, coach and condition student-athletes, prepare for practices and games, and ensure compliance with relevant rules and regulations.